Most companies underestimate the importance of intangible assets such as knowledge, creativity, ideas, and relationships. All these account for more value in our economy than the tangibles. Yet it’s difficult for companies to get their arms around intangibles, so they rarely protect them as carefully as they do bricks and hardware. What would you do if your smartest people suddenly left? How can you ensure that what one department or division learns is widely shared throughout the company? The discipline of knowledge management (KM) was designed to answer questions such as these.
Here are four proposed steps.
Content: Article
Source: Harvard Business School (HBS)
Subjects: Best Practices, Knowledge Management
Source: Harvard Business School (HBS)
Subjects: Best Practices, Knowledge Management
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