Lang Davison, Wayne Borchardt, Parul Munshi, Pete Brown [Archive.org URL]

Three interrelated dimensions—business ecosystems, managed services partnerships, and new technologies—correlate highly with company outperformance. Top-quintile companies get more revenues from ecosystems, invest more deeply (and strategically) in their relationships with managed services partners, and go further when it comes to cloud, APIs, advanced analytics, AI, and other technologies. These three dimensions set in motion several salutary flywheels: leading companies use technology to lower transaction costs to make the most of data flows, privileged insights, capabilities (wherever they reside), and the movements of customers as they journey from one part of a business ecosystem to another.

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