Redesigning work in an era of cognitive technologies
Cognitive technologies, a product of the field of artificial intelligence, can and will be used to eliminate jobs. But leaders face choices about how to apply cognitive technologies. These decisions will determine whether workers are marginalized or empowered, and whether their organizations are creating value or merely cutting costs.
Content: Article | Authors: David Schatsky, Jeff Schwartz | Source: Deloitte Review | Subject: IT / Technology / E-Business
The more things change: Value creation, value capture, and the Internet of Things
Some changes enabled by the Internet of Things will be incremental, while others will be transformative. Yet the need to capture value remains as acute as ever. The established principles of strategic differentiation, process flow, and network economics will go a long way toward revealing a path to long-term success.
Content: Article | Author: Mark Cotteleer | Source: Deloitte Review | Subjects: IT / Technology / E-Business, Strategy
The Benefits of Data Sharing Now Outweigh the Risks
Sharing data with competitors might sound scary to executives, but only collaboration can solve some of industry’s biggest problems. Fortunately, new technology is making it easier and safer for companies to build trust and pool data in order to tackle problems that they can’t solve alone.
Content: Article | Author: Marcos Aguiar | Source: Boston Consulting Group (BCG) | Subject: IT / Technology / E-Business
How high performers optimize IT productivity for revenue growth: A leader’s guide
New research offers business and technology leaders insights into the age-old challenge of improving IT productivity.
Content: Article | Authors: Alexey Ivanov, and Rahil Jogani, André Jerenz, Arsen Storozhev, Leorizio D’Aversa, Natalia Boksha, Naufal Khan | Source: McKinsey Quarterly | Subjects: Best Practices, IT / Technology / E-Business
Gen AI: Opportunities in M&A
Generative AI is already making its way into the day-to-day world of M&A, and more use cases are emerging. How should companies approach the opportunity?
Content: Article | Authors: Ben Ellencweig, Julia Berbel, Mieke Van Oostende, Rui Silva | Source: McKinsey Quarterly | Subjects: IT / Technology / E-Business, Mergers & Acquisitions
Stairway to digital excellence
Organizations that follow a progression of steps to achieve excellence in digital delivery may see improvements in effectiveness, productivity, and performance, as well as significant increases in speed.
Content: Article | Authors: Dan Gardner, Lauren McCoy, Moid Mohammed, Rishi Markenday, Santiago Comella-Dorda, Vik Sohoni | Source: McKinsey Quarterly | Subjects: IT / Technology / E-Business, Management, Organizational Behavior
Post-CrowdStrike, Six Questions to Test Your Company’s Operational Resilience
Companies unprepared for disasters put not only their competitive advantage but their very existence at risk. Hise Gibson and Anita Lynch break down what a company needs to build its operational resilience, starting with its people, processes, and technology.
Content: Article | Authors: Anita Lynch, Hise Gibson | Source: Harvard Business School (HBS) Working Knowledge | Subjects: IT / Technology / E-Business, Risk Management
Bots, algorithms, and the future of the finance function
Automation and artificial intelligence are poised to reshape the finance function. Knowing what to automate and managing the disruption can lead to a new era of productivity and performance.
Content: Article | Authors: Frank Plaschke, Ishaan Seth, Rob Whiteman | Source: McKinsey Quarterly | Subjects: Finance, IT / Technology / E-Business
Is Your ERP System Lean and Human-Centered?
Companies have reinvented their business models, IT architecture, and ways of working. So why are they taking an outdated—and largely unsuccessful—approach to ERP?
Content: Article | Authors: Albéric Noël, David Bishop, Johan Sadie, Kasem Asghar, Marc Schuuring, Remco Mol, Sherif Choudhry | Source: Boston Consulting Group (BCG) | Subject: IT / Technology / E-Business
Hyper-Personalization for Customer Engagement with Artificial Intelligence
Personalization based on customer attributes and behavior is a familiar concept among marketers, and artificial intelligence is making it increasingly effective. AI-based hyper-personalization employs both sophisticated methods and far more data than previous methods and is far more precise as a result. Thomas H. Davenport discusses the role of AI in personalization as well as the growing backlash against personalization fueled by data privacy concerns. … [ Read more ]
Content: Article | Author: Thomas H. Davenport | Source: Management and Business Review (MBR) | Subjects: Customer Related, IT / Technology / E-Business, Marketing / Sales
3 Visions of the Future of AI for Customer Engagement: 2027 Scenarios
Artificial intelligence (AI) is making deeper inroads into every aspect of business and society every day. By 2027, how will AI transform the future of customer engagement? Management and Business Review and the Association of National Advertisers’ (ANA) Global Chief Marketing Officer (CMO) Growth Council recently organized a forum to discuss three possible scenarios for the future – optimistic, pessimistic, and realistic.
Content: Article | Authors: Jerry Dischler, Jerry Wind, Margherita Pagani, Mukul Pandya | Source: Management and Business Review (MBR) | Subject: IT / Technology / E-Business
The algorithmic trade-off between accuracy and ethics
In The Ethical Algorithm, two University of Pennsylvania professors explain how social values such as fairness and privacy can be designed into machines.
Content: Article | Author: Theodore Kinni | Source: strategy+business | Subjects: Ethics, IT / Technology / E-Business, Organizational Behavior, Social Responsibility (ESG)
Managing the forces of fragmentation: How IT can balance local needs and global efficiency in a multipolar world
The forces of fragmentation require a new global IT architecture and operating model that is modular, standardized, and configurable to support local differentiation.
Content: Article | Authors: Andreas Kopper, Mathis Friesdorf, Oliver Bossert, Wolf Richter | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business
Web3 beyond the hype
While buffeted by the recent market downturn and bankruptcies, digital assets and the technologies underlying them still have the potential to transform business models across sectors.
Content: Article | Authors: Anutosh Banerjee, Ian De Bode, Matt Higginson, Robert Byrne | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business
Digital Operations: Autonomous Automation and the Smart Execution of Work
By digitizing operations, companies may replace manual work with increased automation, but they may also augment human work through smarter execution. Robert Boute and Jan Van Mieghem present a conceptual framework that distinguishes the different levels of digitization, automation, and intelligence. This framework can serve as an audit, helping companies to assess where they are now and where they could be in the future.
Content: Article | Authors: Jan A. Van Mieghem, Robert N. Boute | Source: Management and Business Review (MBR) | Subject: IT / Technology / E-Business
10 principles for modernizing your company’s technology
Today’s technology platforms are not just new versions of legacy systems. They allow you to design a completely new digital enterprise — as long as you follow these guidelines.
Content: Article | Authors: Leon Cooper, Milan Vyas | Source: strategy+business | Subject: IT / Technology / E-Business
How effective boards approach technology governance
As technology’s strategic importance to the business expands, management needs stronger board guidance. Four engagement models have proven useful.
Content: Article | Authors: Isabelle Tamburro, Sidney Li, Steve Van Kuiken, William Forrest | Source: McKinsey Quarterly | Subjects: Corporate Governance, IT / Technology / E-Business
How the Metaverse Will Remake Your Strategy
As digital technologies move to the next stage of advancement—the metaverse—there are two questions companies should ask: How will the metaverse change our business? And how can we get ahead of the change and shape it to our advantage? This is our perspective on both.
Content: Article | Authors: Alexey Timashkov, Christy Liu, Edwardo Sackey, Guy Gilliland, Rob Trollinger, Rony Abovitz, Sumit Banerjee | Source: Boston Consulting Group (BCG) | Subject: IT / Technology / E-Business
Can Blockchain Manage Trust in Organizations
David De Cremer and Yan Pang illuminate both the limitations and the potential of blockchain technology as the new currency of trust in organizational life. They have found that building trust within organizations requires leaving room for vulnerability, which makes blockchain unsuitable. For building trust between organizations, however, blockchain technology shows more promise because it acts as a regulatory middleman.
Content: Article | Authors: David De Cremer, Yan Pang | Source: Management and Business Review (MBR) | Subjects: IT / Technology / E-Business, Organizational Behavior, Trust
How Can Managers Use AI to Find the Right People?
Eight recommendations to help firms win the war for talent.
Content: Article | Authors: J. Stewart Black, Patrick van Esch | Source: INSEAD Knowledge | Subjects: Hiring, Human Resources, IT / Technology / E-Business