Management consultants: what do they do?

Very little observational data are available on what management consultants actually do on an hour-to-hour basis. The purpose of the present research study is to gain insight into the work of management consultants by answering the following questions: (1) What are the characteristics of the management consultants’ working days? (2) What are the characteristics of the management consultants’ verbal interaction patterns during scheduled interactions? (3) Which intervention strategies are dominant during management consultants’ scheduled interactions? (4) What are the main functions of unscheduled interactions? (5) What are the characteristics of the management consultants’ desk work?

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