The trouble with work is that it almost always involves people. And the trouble with people is that they’re, well, people. They have emotions; they have issues other than work; they get tired; they misunderstand things. No matter how wonderful your team is, eventually somebody is going to get mad at somebody.
And if you’re the boss, you may be called upon to handle the problem. Depending on your own personality and preferences, the answer is either hands off or intervene.
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