Peter Cohan

PLEASE NOTE
The TCB Review is dead. If you click through you will be taken to the Internet Archive site to find an archived copy.

There are fundamental tenets of Japanese management which remain relevant around the world. Of these, the four most important ones are: Linking a detailed understanding of customer needs with a work environment that motivates workers to satisfy those needs; close attention to details of product quality supported by cross-functional communication; a willingness to learn from competitors’ best practices; and a spirit of continuous improvement.

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