R. Roosevelt Thomas Jr.

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Future leaders will define diversity management as “making quality decisions in the midst of differences, similarities, and tensions.” This definition will allow them to deal with all kinds of discussions involving differences, similarities, and tensions and to see themselves as engaged in diversity management.

Leaders cannot help becoming aware of the craft’s ability to assist in unraveling and creatively conceptualizing complex situations. As a result, they will count on the craft when approaching any situation where diverse perceptions, purposes, people, or other differences create substantial complexity. This will be true not only when the issue is race and gender complexity, but also when the complexity is created by diversity mixtures such as customers, mergers and acquisitions, and differing geographic business locations.

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