Renewed Interest In Shared Services [Archive.org URL]

Unrelenting cost pressures have renewed CIOs’ interest in running IT as a shared service. But shared service transitions usually require significant IT support-such as upgraded financial systems or self-service HR capabilities-at the same time that IT itself is undergoing a significant transition. By aiming for a market-level standard of quality, IT shared services can sustain and build on those improvements over time-all while delivering greater service to the business.

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