The Fall 2006 issue of Rotman magazine contains 120 pages of varying quality articles and other information. I personally recommend reading the following:
– Identity and the Economics of Organizations by George Akerlof and Rachel Kranton
– Loyalty Myths by Timothy Keiningham,Terry Vavra, Lerzan Aksoy and Henri Wallard
– The Big Picture:Tom Stewart
– The Trust Development Process by Mark Weber, Deepak Malhotra and Keith Murnighan
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