While many IT organizations claim to focus on the customer, few actually do. To provide guidance, A.T. Kearney developed an innovative framework called the “IT Front Office Model” that applies world-class sales, marketing and product development processes to the IT organization. In this model, the IT organization delivers valued services and products to its customers at a lower cost by building better relationships and focusing its efforts on a core portfolio of offerings.
Content: Article
Authors: Mike Matheis, Steve Berger
Source: “Kearney”
Subject: IT / Technology / E-Business
Authors: Mike Matheis, Steve Berger
Source: “Kearney”
Subject: IT / Technology / E-Business
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