Leading Change: The Human Challenge
This article takes a look at the psychological factors affecting people’s reactions to change and implications and suggestions for implementing organizational changes.
Content: Article | Author: Marc T. Frankel, Ph.D. | Source: CEO Refresher | Subjects: Change Management, Organizational Behavior
Jack Welch
Insecure managers create complexity. Frightened, nervous managers use thick, convoluted planning books and busy slides filled with everything they’ve known since childhood. Real leaders don’t need clutter. People must have the self-confidence to be clear, precise, to be sure that every person in their organization understands what the business is trying to achieve. But it’s not easy. You can’t believe how hard it is for … [ Read more ]
Content: Quotation | Source: CEO Refresher | Subjects: Leadership, Management
Sustaining Organizational Change
Magnitude of organizational change ranges from minimal change or maintaining status quo to revolutionary enterprise-wide re-engineering. This magnitude of change is a function of the vehicle used to drive the change. It is important to understand the capabilities of various vehicles and use the most appropriate one for the desired level of change. Our research indicates that maintaining status quo or seeking … [ Read more ]
Content: Article | Author: Raj Phalpher | Source: CEO Refresher | Subjects: Change Management, Organizational Behavior
Friedman’s Principles of Public Relations
Nine important principles for PR effectiveness.
Content: Article | Author: Mitchell Friedman | Source: CEO Refresher | Subject: Public Relations
Customer Service Lessons From the Trenches
Martien Eerhart is a prolific author on sales, marketing, business development, customer service and applied common sense. We have compiled several of his insightful bulletins into this “Lessons From the Trenches” for your review.
Content: Article | Author: Martien Eerhart | Source: CEO Refresher | Subject: Customer Related
How to Get Senior Management Buy-in
Gaining senior management buy-in is really about finding the right balance between the soft skills (knowing how to listen to them, how to anticipate their reactions) and hard skills (rock solid analysis, irrefutable facts, etc.).
Content: Article | Author: Estelle Métayer | Source: CEO Refresher | Subject: Career
Being the B.E.S.T.
In our society, we revere those who are the best at what they do. Chants of “We’re #1” are heard frequently. You will never hear, “We’re #2,” or “We’re not great, but we’re better than we were last year.” If we want to be the BEST at whatever we do, we’ve got to break it down into its individual components:
“B” is for Balance
… [ Read more ]
Content: Article | Author: Jim Stovall | Source: CEO Refresher | Subjects: Leadership, Management
Five Interview Questions Prospective CEO’s Seldom Ask But Should
“It is standard wisdom to itemize and celebrate top leadership traits. That is often followed by a list of survival tips for managing the first year. Of course, both lists are offered after the fact. But neither compilation addresses before the fact. So hot and heady is the pursuit that we ignore or minimize the prospect of failure. The interview needs to be perceived as … [ Read more ]
Content: Article | Author: Irving H. Buchen | Source: CEO Refresher | Subject: Career
Lessons From The Farm
Metaphors can be used to communicate very powerful images to guide behaviour. The ultimate effectiveness of metaphors and images appears to be related to their simplicity, as the following lessons from the farm illustrate. Here are six simple tenets that provide simple yet important ‘country’ wisdom in application to a variety of more ‘enlightened’ contexts.
Content: Article | Author: Rick Sidorowicz | Source: CEO Refresher | Subject: Management
Demand-based Flow Manufacturing for High Velocity Order-to-Delivery Performance (.pdf)
Consultant R. Michael Donovan writes that manufacturers need to become more nimble and much faster in their order-to-delivery process. Mike discusses the implications of push vs. pull, IT tools as enablers and potential benefits from Demand-based Flow Manufacturing.
Content: Article | Author: R. Michael Donovan | Source: CEO Refresher | Subject: Operations
Achieving Harmony and High Performance in the Workplace
The key to creating a stable, productive workplace is to put employees in charge of their own success…The developed steps to get there are geared toward giving employees a clear sense of their personal and professional strengths and weaknesses, and consequently, teaching them how those traits can be leveraged to improve both performance and compatibility on the job. To gain this awareness, it is important … [ Read more ]
Content: Article | Author: Dinah Daniels | Source: CEO Refresher | Subjects: Human Resources, Organizational Behavior
Top 10 Layoff Mistakes
Wisdom from Ketchum Inside, the workplace communications and change management practice of Ketchum, a top-10 global public relations firm.
Content: Article | Sources: CEO Refresher, Ketchum Inside | Subjects: Human Resources, Organizational Behavior
What Condition is Your Technology Disaster Plan In?
The majority of U.S. companies have poorly designed, incomplete and inadequately tested recovery plans. Critical life support requires a commitment to Business Continuity Planning.
Content: Article | Author: Philip S. Wein | Source: CEO Refresher | Subjects: IT / Technology / E-Business, Management
Nine Future Catalysts
Study and research of the future or “futures” has emerged as an instrument for governments and business enterprises in identifying and studying emerging trends and envisioning the range of scenarios that they may produce. The author offers nine general ‘catalyst’ categories that will shape future business activities over the next three to five years – and possibly beyond.
Content: Article | Author: Bray J. Brockbank | Source: CEO Refresher | Subject: Trends / Analysis
The Leadership Imperative – Ten Keys for Success!
Personal effectiveness is a matter of style and substance. It’s also a matter of personal values, character, humanness and confidence in the creativity, initiative and capabilities of others. Above all it’s a matter of ‘engaging’ other human beings. Here are ten keys for effectiveness and success.
Content: Article | Author: Rick Sidorowicz | Source: CEO Refresher | Subject: Leadership
Extreme Analysis for Extreme Project Management
Extreme Analysis for Extreme Project Management is a collection of three original theories, Pretense Irony, Expectation Escalation, and Risk Equalizer. Based on the ‘polishing of the common sense’ model, it builds on the management best practices of corporate America, and takes the Project Management practice that one step above in the evolutionary scale.
Content: Article | Author: Shaun H. Ajani | Source: CEO Refresher | Subject: Project Management