Magnitude of organizational change ranges from minimal change or maintaining status quo to revolutionary enterprise-wide re-engineering. This magnitude of change is a function of the vehicle used to drive the change. It is important to understand the capabilities of various vehicles and use the most appropriate one for the desired level of change. Our research indicates that maintaining status quo or seeking revolutionary enterprise-wide re-engineering are not healthy options for an organization. We find that organizations that embrace evolutionary change through process improvement and process (re)design achieve sustainable change. The most common vehicles for driving this sustainable change in ascending order of magnitude of change are Data Analysis, Process analysis, System Assessment and Customer Feedback.
Author: Raj Phalpher
Source: CEO Refresher
Subjects: Change Management, Organizational Behavior
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