244 Posts found for Source: ChangeThis

The unspoken beliefs that wield the most influence over business behavior are the metaphors that people use to envision the following major aspects of the work experience:

What is business all about?
What is a corporation all about?
What is management all about?
What role do employees play?
What really … [ Read more ]

Content: Quotation | Author: Geoffrey James | Source: ChangeThis | Subjects: Management, Organizational Behavior

Josh Kaufman’s updated list of his 99 “personal MBA” books, categorized and with descriptions of each.

Content: Book | Author: Josh Kaufman | Source: ChangeThis | Subject: Management

No one is looking out for your career anymore. You must find meaning, locate opportunities, sell yourself, and plan for failure, calamity, and unexpected disasters. You must develop a set of skills that makes you able to earn an income in as many ways as possible. You must create your own body of work as you operate in different organizational systems and structures.

Content: Career Information | Author: Pamela Slim | Source: ChangeThis | Subject: Career Info

Dr. W. Edwards Deming taught that 90-95 percent of performance problems were the results of the processes people work within, not individual performance. Unfortunately, focusing on individual performance increases fear as employees know they will be held accountable for things they cannot control. Fear drives unproductive behaviors such as blaming, withholding information and self-protection. Rather than driving problems out into the open and encouraging collaborative, … [ Read more ]

Content: Quotation | Author: John Bernard | Source: ChangeThis | Subjects: Human Resources, Management, Organizational Behavior

Few leaders give much thought to their management system primarily because as critical as such a system is, it’s not something often taught, discussed or even written about. In fact, “management system” is not in the business lexicon of many leaders because we are not taught to distinguish between “management” and “management system.”

Content: Quotation | Author: John Bernard | Source: ChangeThis | Subject: Management

Social psychologists have determined that primitive humans, in their struggle for existence, developed the ability to judge other people almost instantly along two categories of perception, which are known as warmth and competence. In fact, all humans have a primal, unconscious ability to make these two crucial judgments with a high degree of speed and accuracy: What are the intentions of this person toward me? … [ Read more ]

Content: Article | Author: Chris Malone | Source: ChangeThis | Subjects: Customer Related, Marketing / Sales

Although methodology, milestones and measurements are extremely important for any journey of achievement, and they have their place in the execution stage of the journey, what is required in the earliest stage of the journey is to make the participants of the journey perceive the worthiness of the task at hand. This is where the true leadership skills are put to a test. How effective … [ Read more ]

Content: Quotation | Source: ChangeThis | Subject: Leadership

Cultures develop myths when they can’t rely on existing knowledge to explain the world around them. They are developed and passed down in an effort to explain why certain mysterious events occur, or to affirm how we should behave and think. Creativity is no different. These myths were prevalent almost everywhere I looked—everywhere except in the most innovative companies and people. If we want to … [ Read more ]

Content: Article | Author: David Burkus | Source: ChangeThis | Subjects: Innovation, Organizational Behavior

Here are five lessons to a dramatically more successful life from a renowned Wharton professor.

Content: Article | Author: G. Richard Shell | Source: ChangeThis | Subjects: Career, Personal Development

As an executive, you may never see or speak to a customer, but you model how they should be treated with every interaction you have, with vendors, creditors, suppliers, and especially your employees. Treat everyone with sincerity and respect and it will trickle down to your customers.

Content: Article | Author: Lee Cockerell | Source: ChangeThis | Subject: Customer Related

Waiting for a mentor to appear like a deus ex machina is a loser’s game. Some people luck out, but most don’t. This manifesto is about how to make your own luck—how to proactively identify the people you want in your life as mentors, cultivate real relationships, and look beyond the obvious.

Content: Article | Author: Dorie Clark | Source: ChangeThis | Subject: Career

When I worked for Disney World, I hired the best people possible. They were so good that I was often asked, “With all these great people working for you, what exactly do you do?” My answer was: “I’m the chief ecologist.” I focused on nurturing a healthy, nontoxic ecosystem in which everyone had the motivation, the skills, and the means to deliver sensational service.

Content: Quotation | Author: Lee Cockerell | Source: ChangeThis | Subjects: Leadership, Management, Organizational Behavior

Identification is a powerful driver of contributions. People act like givers rather than takers when they’ve internalized a group as part of their self-concepts or identities. To catalyze this shift in mindsets, we need to understand what causes people to identify with a group.

A fascinating insight comes from research by the psychologist Marilynn Brewer, who observes that when we interact with other people, we face … [ Read more ]

Content: Quotation | Author: Adam Grant | Source: ChangeThis | Subjects: Organizational Behavior, Personality / Behavior

Once we understand the power of our personal reputation, we can begin to see how others’ perceptions of us can impact our ability to compete in the marketplace—for jobs, for raises, for promotions. In the same way this concept works for the business world, we can accelerate our own journey toward success by evaluating our reputation and taking action to elevate it.

Content: Article | Author: Sara Canaday | Source: ChangeThis | Subjects: Career, Personal Development

The ideal business is one that runs without you. In such a case, you can focus your time on growing the business, rather than being an integral part of its day-to-day operations. Achieving this not only dramatically increases the value of your business, but significantly reduces your stress and allows you to take more time off.

Content: Quotation | Author: Dave Lavinsky | Source: ChangeThis | Subjects: Entrepreneurship, Management

If you want to become world-class as a violinist or a chess player, areas where little luck is involved, you need roughly 10,000 hours of deliberate practice. What’s crucial is that your results, as you improve, will be a reliable indicator of your skill. as a result, feedback in these domains can be clear and unequivocal. If you compete in a field where luck plays … [ Read more ]

Content: Quotation | Author: Michael J. Mauboussin | Source: ChangeThis | Subjects: Luck, Personal Development, Skills

Executives may claim to care about their customers, but their actions frequently suggest just the opposite. I know what you are thinking. You’re different. You truly care about your customers and would never resort to price gouging or penny stealing. I hope so. Still, do you really care about customer service?

Content: Article | Author: Jeff Toister | Source: ChangeThis | Subject: Customer Related

Okay, you have gotten the memo on improving skill: 10,000 hours, hard work, deliberate practice, grit, and attentive teacher. We’ve all heard it. You also recognize that in many of life’s activities, the results you achieve combine skill and luck. No debate there. Now, what if I told you that in many cases improving skill leads to results that rely more on luck? That’s right. … [ Read more ]

Content: Article | Author: Michael J. Mauboussin | Source: ChangeThis | Subject: Personal Development

The Law of Requisite Variety, also known as Ashby’s Law, states that any control system must be capable of variety that’s greater than or equal to the variety in the system to be controlled. There are two ways to deal with variety. You can reduce variety by standardizing inputs and controlling the environment as much as possible (fewer balls), or you can design a system … [ Read more ]

Content: Quotation | Source: ChangeThis | Subject: Management

Spend a few moments with this essay, and we’ll show you three things. First, customer experience is central. … Second, customer experience is hard, because it’s not just about your front-line customer-facing employees. … Third, delivering a great customer experience requires discipline—or more accurately, six disciplines that cut across every element of how your company operates.

Content: Article | Authors: Harley Manning, Josh Bernoff, Kerry Bodine | Source: ChangeThis | Subject: Customer Related