225 Posts found for Source: Chief Executive

How important is retaining and engaging your teams? On a one-to-ten scale most of you would probably say ten. But while managers are held really accountable for [sales or revenue] metrics, they’re not held so accountable for retention and engagement. Yet 70 percent of how engaged your people are and whether or not they stay is about their boss— not about HR or employee programs. … [ Read more ]

Content: Quotation | Source: Chief Executive | Subjects: Human Resources, Management, Organizational Behavior

If you want to reduce the amount of waste from packaging that goes to landfills, you can move incrementally. But now you need to actually optimize things at a higher level. Like, why do you need packaging at all? Do you just need it to protect the product or is it a marketing consideration for distinguishing your products from those of your competitors? Maybe you … [ Read more ]

Content: Quotation | Source: Chief Executive | Subject: Social Responsibility (ESG)

A company needs to define the KPIs that best tell its tale from a strategic standpoint. Consultants advise starting with buckets like financial performance, customer satisfaction, operational performance, marketing effectiveness and employee performance. Then, they can devise a set of pertinent KPIs within each of these buckets.
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This winnowing process depends on the type of business a company is in, its strategic goals and the … [ Read more ]

Content: Quotation | Author: Russ Banham | Source: Chief Executive | Subjects: Management, Measurement

Leaders must hone their ability to sort through the various motivations. Most chief executives learn to ask themselves these three questions:
1. Who’s telling me what they think I want to hear?
2. Who’s not telling me what I need to hear because they are being deferential?
3. Who’s telling me what they want me to hear because it serves their own agenda?

Content: Quotation | Author: Thomas J. Saporito | Source: Chief Executive | Subjects: Communication, Leadership, Trust

Breaking operations into four parts—problem-solving, daily management, strategic alignment and people development—and fine-tuning them both individually and in concert can help ensure better performance.

Content: Quotation | Source: Chief Executive | Subject: Operations

What gets talked about in your company, how it gets talked about and who is invited to the conversation determines what will happen. Or won’t happen. Your conversations must be fierce—conversations in which you and others come out from behind yourselves, into your conversations, and make them real. Once an organization crosses the line into “fierce” territory, very little else is required to create a … [ Read more ]

Content: Quotation | Author: Susan Scott | Source: Chief Executive | Subjects: Management, Organizational Behavior

If you want to build a successful, sustainable business, don’t ask yourself what could change in the next ten years that could affect your company. Instead, ask yourself what won’t change, and then put all your energy and effort into those things.

Content: Quotation | Author: Jeff Bezos | Source: Chief Executive | Subjects: Management, Strategy

The single biggest hiring mistake and one rarely considered is that employers don’t define success for qualified candidates.

Content: Article | Author: Brad Remillard | Source: Chief Executive | Subject: Human Resources

Billions of dollars are spent annually on leadership development programs, but virtually all of this investment is spent on the same formulaic training model and black-and-white metrics. With their focus almost exclusively on classroom learning and lockstep generic curriculums, these dinosaurs of training simply don’t have what it takes to develop the next generation of leaders, managers and employees.

Content: Article | Author: Marcus Buckingham | Source: Chief Executive | Subjects: Human Resources, Leadership, Organizational Behavior

There is no conspiracy to keep women from succeeding to the corner office, and in fact, there are developments that will likely result in an increasing number of women CEOs. Here are five tips for getting to the top…and staying there.

Editor’s Note: I was not impressed or persuaded by this article and nor, I think, will be the majority of women in business, but I … [ Read more ]

Content: Article | Author: Karol M. Wasylyshyn | Source: Chief Executive | Subject: Women in Business

Zappos may have gained notoriety in recent months for being the latest company to move to the holacracy model of self-management, but when it comes to golden success stories, others are leading the way. If you’re thinking about following their lead, consider these 6 cautionary points first.

Content: Article | Author: Dale Buss | Source: Chief Executive | Subjects: Management, Organizational Behavior

Innovation often begins with a question. In fact, disruptive innovators ask more questions than non-innovators—and their questions tend to be more provocative. That’s what we found in a recent eight-year research project. Our study unveiled five innovation skills (associational thinking, observing, idea networking, experimenting and questioning) that anyone, including CEOs, can use to discover disruptive new business models, products, services and processes. Of these five … [ Read more ]

Content: Article | Authors: Clayton M. Christensen, Hal Gregersen, Jeffrey Dyer | Source: Chief Executive | Subject: Innovation

What to do when a bad apple is spoiling your board.

Editor’s Note: a useful topic for consideration, though I don’t think especially practical advice was presented.

Content: Article | Author: Ram Charan | Source: Chief Executive | Subject: Corporate Governance

So often in our attempts to get on the same page, we overlook the fact that organizations—like books—have many different pages. It’s how all of the pages combine to create the entire book, or the entire organization, that is most important. Here’s how best to think about the five key drivers that must affect your business.

Content: Article | Author: Kevin Cope | Source: Chief Executive | Subject: Management

Around 25 percent of top-performing employees intend to leave their jobs — even in today’s economy! Your company’s future effectiveness depends on retaining top talent at all levels of the organization, and so you better make sure you get it right.

Content: Article | Author: Joseph A. De Feo | Source: Chief Executive | Subjects: Human Resources, Management, Organizational Behavior

Many factors help determine the health of a company and performance is only one of them. Just because your company is performing well doesn’t mean that there aren’t unhealthy symptoms elsewhere. Learn to diagnose your company and implement the right strategy for its health and success.

Content: Article | Authors: Colin Price, Scott Keller | Source: Chief Executive | Subjects: Management, Organizational Behavior

Customer service is a crucial part of your business, and one that deserves your attention and your money—you are trying to build a life-long customer relationship. Here are four focus areas to help you achieve your customer service goals.

Content: Article | Author: Chris Zane | Source: Chief Executive | Subjects: Customer Related, Management

The Internet is generating “groupthink” inside groups and greater conflict between groups. Here, Chief Executive details the three types of groupthink and how CEOs can resist groupthink in their organizations.

Content: Article | Author: Robert Lawrence Kuhn | Source: Chief Executive | Subject: Organizational Behavior

Many companies are interested in implementing (or already have implemented) social software in an attempt to streamline processes and increase employee communication. Often times, however, the new software is not integrated across the company in a way that makes it useful and lasting.

Content: Article | Authors: John Hagel III, John Seely Brown | Source: Chief Executive | Subjects: IT / Technology / E-Business, Knowledge Management

Many of the best organizations are learning organizations that encourage their employees to take time to think creatively and innovate. Do you put a priority on learning? Here’s an idea to use your time in clever ways to advance your learning and thus your effectiveness.

Content: Article | Authors: Andy Boynton, Bill Fischer | Source: Chief Executive | Subjects: Innovation, Management, Organizational Behavior, Personal Development