67 Posts found for Source: CIO Magazine

Get away from the grand eloquence and echoing emptiness of the conventional mission (or vision or values) statements. Make them more than buzzwords to really mean something to employees’ day-to-day.

Content: Article | Author: N. Dean Meyer | Source: CIO Magazine | Subjects: Management, Organizational Behavior

How to transform your call center from a budget drain into a source of competitive advantage.

Content: Article | Author: Alice Dragoon | Source: CIO Magazine | Subject: Customer Related

You want to talk CRM? You want to talk about sustainable sources of strategic advantage? Let me emphatically state: If you don’t have infrastructures or apps that make it easy for your best and most profitable customers to give you ideas about how you can do better and be better, you need to rethink what digital networks can and should mean in your organization.

Any company … [ Read more ]

Content: Quotation | Author: Michael Schrage | Source: CIO Magazine | Subject: Customer Related

Employees’ personal connections can be as valuable as their individual knowledge base. Social network analysis, or SNA, helps maximize a company’s collective smarts.

Content: Article | Author: Susannah Patton | Source: CIO Magazine | Subject: Organizational Behavior

The typical mission statement does little more than state the obvious: We’re in the IT business. And that alone isn’t going to motivate anybody or tell them anything new. The problem with typical mission statements is that they define the business of the entire organization. Staff don’t relate to them because they’re too ethereal, vague and grandiose… Effective mission statements define the business of each … [ Read more ]

Content: Quotation | Source: CIO Magazine | Subjects: Mission, Organizational Behavior

Formal presentations often shut down the very communication they are meant to foster. Without sufficient knowledge of the interests of the audience, a slide show says, “I’ve got the answers and you’re here to listen.” This type of presentation tends to fall short of the impact of simply asking a few well-thought-out questions earlier in the process.

Content: Quotation | Source: CIO Magazine | Subjects: Communication, Persuasion

Having the courage to fire the right person at the right time can be the most cost-effective way to improve an IT implementation.

Content: Article | Author: Michael Schrage | Source: CIO Magazine | Subjects: Human Resources, Organizational Behavior

If you want to come back to an empty inbox, take at least three weeks off. Your staff can hold anything for you for a week, important things for two weeks and nothing for three weeks. They have to handle it.

Content: Quotation | Source: CIO Magazine | Subjects: Delegation, Miscellaneous

CIO.com, has a whole section devoted to the complexities of compliance.

Content: Online Resource | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Legal

If you want to command respect, you need to do four things: Have the wisdom to know the right thing to do in any circumstance, the integrity to do the right thing, the character to stand up to people who don’t do the right thing and the courage to stop people who won’t do the right thing. If you can do that, you’ll command respect … [ Read more ]

Content: Quotation | Source: CIO Magazine | Subjects: Leadership, Personal Development

Regarding outsourcing:

I wouldn’t tell employees what’s going on until you’ve come up with an idea or solution for what you’re going to be able to do for them so they can land relatively safety. A person’s first question is never Why is this happening? but What is going to happen to me?

Content: Quotation | Source: CIO Magazine | Subjects: Organizational Behavior, Outsourcing / BPO

Are you on board with enterprise risk management? You had better be. It’s the future of how businesses will be run.

Content: Article | Author: Scott Berinato | Source: CIO Magazine | Subject: Risk Management

To help would-be collaborators understand the lay of the land, this guide to collaboration offers an overview of types of collaboration and their benefits, a look at potential challenges, and a roundup of collaboration best practices and technologies that companies such as Procter & Gamble, the Chicago Mercantile Exchange, BAE Systems and Visa are leveraging to make collaboration pay off.

Content: Article | Author: Alice Dragoon | Source: CIO Magazine | Subject: IT / Technology / E-Business

Companies on the front lines of the phishing wars share tactics for making their sites spoof-proof and protecting online transactions.

Content: Article | Author: Alice Dragoon | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Risk Management

Dan Ariely, director of the MIT Media Lab’s e-rationality research group, studies how people make decisions in real life and why their decisions often deviate from classical economic models, which assume that people act rationally and in their own best interests.

Content: Article | Authors: Dan Ariely, Meridith Levinson | Source: CIO Magazine | Subjects: Economics, Organizational Behavior

What’s killing many IT departments is not talent shortages or offshore outsourcing. As one longtime CIO argues, it’s laziness and lowered expectations

Content: Article | Author: Jerry Gregoire | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Management

The Issue: If innovation is the key to growth, jobs, and shareholder value, why do so many companies manage their product information systems so badly? Our research shows that fragmented ownership, budgets, and objectives perpetuate costly, error-prone Product Lifecycle Management (PLM) systems. It may be time for systems that support innovation to get an overhaul.

Content: Article | Author: Kevin O’Marah | Sources: AMR Research, CIO Magazine | Subject: Innovation

Too many Air Garnetts. Too few Air Jordans. Nike lost money, time and a measure of pride when its demand-planning software led it astray. How did it recover? Patience, perseverance and, most important, an understanding of what it was trying to accomplish in the first place.

Content: Case Study | Author: Christopher Koch | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Operations | Company: Nike

It’s commonly believed that the more time we devote to a project, the better the results. Not so. Wharton professor Maurice Schweitzer tells Senior Writer Stephanie Overby how CIOs can correct “input bias” and stop confusing quantity with quality.

Content: Article | Authors: Maurice Schweitzer, Stephanie Overby | Source: CIO Magazine | Subject: Organizational Behavior

Strategy is all about creating value for your shareholders. A strategy map is your guide to getting there. A Q&A with Robert Kaplan And David Norton.

Content: Article | Author: Christopher Koch | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Strategy