Making Use of All That Data

Point of sale (or bar code) data offers information riches for margin-strapped retailers and their partners-if they can overcome the technology and business hurdles to using it effectively.

Why Squirrels Manage Storage Better Than You Do

“Adam Couture, an analyst at Gartner in Stamford, Conn., reports that worldwide storage capacity will skyrocket from 283,000 terabytes in 2000 to more than 5 million terabytes by 2005. When it comes to data, one terabyte-that’s a one with 12 zeros after it-holds the equivalent of 50,000 trees’ worth of printed material. And 5 million terabytes, well, let’s just say that companies like yours will … [ Read more ]

Putting Your Money Where Your Mouthpiece Is

Companies spend a lot of money to acquire new customers. Poor service is the fastest way to lose them. Is your company’s call center doing everything it can to keep its customers happy?

Adding Method to the Madness

After decades of holding back while other corporate
functions took the technology plunge, marketing is
getting its odd ducks in a row.

5 Technologies that Can Save You Money

Believe it or not, now’s the time to invest. Here’s how you can use technology to do more with what you already have.

Why Do Intranets Fail?

Despite the plethora of failed intranets, some shining exceptions prove that devoting the appropriate resources and attention to internal websites can really pay off in the form of greater efficiency, knowledge sharing, employee productivity and cost savings. Now that corporate penny-pinching is back in vogue, such benefits are more appealing than ever. Here’s a look at many of the common pitfalls of intranet development. … [ Read more ]

Culture of Collaboration

The biggest challenge of getting employees to work together online isn’t a technological problem–it’s a cultural and organizational one. Here are 10 recommendations for getting employees to adopt collaborative tools and use them in an effective way.