PLEASE NOTE
Darwin Magazine is long dead. If you click through you will be taken to the Internet Archive site to find an archived copy.
Darwin Magazine is long dead. If you click through you will be taken to the Internet Archive site to find an archived copy.
Companies spend a lot of money to acquire new customers. Poor service is the fastest way to lose them. Is your company’s call center doing everything it can to keep its customers happy?
Content: Article
Author: Alice Dragoon
Source: Darwin Magazine
Subjects: Customer Related, IT / Technology / E-Business
Author: Alice Dragoon
Source: Darwin Magazine
Subjects: Customer Related, IT / Technology / E-Business
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“Gartner estimates it costs four to 10 times as much to capture a new customer as it does to provide good service to an existing customer. A whopping 68 percent of customers who defect do so because of poor service.”
good