55 Posts found for Source: Emerald Now

Gossip and the rumour mill reflect the culture of an organization, and the quality of gossip reflects its quality – a bad culture leads to bad gossip; there will be malice and Borgia-type scheming in organizations where the culture is corrupt or full of fear. For this reason we must listen to the quality of the gossip in our organizations. Where there is little more … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Organizational Behavior, Personality / Behavior

The real art of management is understanding that other people are like you. I often ask managers what their driving passions are and they tend to respond: to make a difference; to achieve; to care about their families. Then I ask them what this short list tells them and eventually someone will respond that their driving passions are probably the same as those of the … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Management, Organizational Behavior

While markets are competitive, competition works more slowly than we sometimes assume, i.e. customers can be slow to shift allegiance. This, however, is less a result of positive loyalty than of sheer inertia which means that customers put up with unsatisfactory products and services to a remarkable degree.

Content: Quotation | Source: Emerald Now | Subjects: Competition, Customer Related

John Seely Brown speaks to editor Sarah Powell about nurturing invention and managing innovation.

Content: Article | Source: Emerald Now | Subject: People

Customers will rebel when they see personal data being used against their personal interests, with offers made that are not relevant, or with offers made to new customers while longstanding customers are ignored. Where is the relationship in that? Customers will instantly recognize if they are being manipulated.

Content: Quotation | Source: Emerald Now | Subject: Customer Related

I hate management books but I’m a big fan of business books. I love to read about business, strategy and very clever business people. I love to read about marketing, corporate finance, the new accounting tools that are coming in. But no management book can tell you how to be a CEO. The MBA is a commodity – it’s a guidebook but it’s theory. There … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Management, MBA Related

In the old days, things didn’t change quite so fast, and media or more accurately genres with a given medium had a chance to stabilize. Then we would subconsciously appropriate a genre and know how to read the content through the lenses of that genre. But today things are changing so rapidly that you don’t have that much stability in many of the genres which … [ Read more ]

Content: Quotation | Source: Emerald Now | Subject: Knowledge

The trouble with participatory design is that you often can’t go much beyond what the user knows at that particular moment. So we can either take the role of anthropologists more seriously – they are participative observers and trained to observe – or, more generally, this requires a fundamentally interdisciplinary approach which is interdisciplinary in terms not just of the sciences, but also of the … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Customer Related, Miscellaneous

In the information technology world we tend to make everything explicit. We don’t understand how to design for the sub-conscious mind – we design for the conscious mind and we only pay attention to content. But humans pay attention to context as well as content, that’s how we make sense out of the world. Indeed…content without context is often meaningless or dangerously mis-interpretable. When you … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Information, IT / Technology / E-Business

Professor Beverly Alimo-Metcalfe discusses the transformational imperatives of leadership. Professor Alimo-Metcalfe joined with Dr John Alban-Metcalfe to undertake the largest ever investigation of leadership, and the first to involve a significant proportion of women and individuals from Black and Minority Ethnic group backgrounds, leading to the development of the Transformational Leadership Questionnaire (TLQ), a new leadership 360-degree feedback instrument, the success of which led to … [ Read more ]

Content: Article | Author: Sarah Powell | Source: Emerald Now | Subjects: Leadership, People

…it important to debunk three major myths about leadership, which block the affirmation of leadership in organizations. One is that leadership behaviour is rare; this we believe is untrue – leadership behaviour is common but often ignored because we adopt inappropriate models, which lead us to fail to recognize leadership behaviour for what it is. Second, many believe that leadership is mainly found at the … [ Read more ]

Content: Quotation | Source: Emerald Now | Subject: Leadership

C. K. Prahalad is Harvey C. Fruehauf Professor of Business Administration and Professor of Corporate Strategy and International Business at the University of Michigan Business School. Previous appointments include a visiting professorship at INSEAD and a professorship at the Indian Institute of Management, Ahmedabad where he was also Chairman of the Management Education Programme.

C. K. Prahalad specializes in corporate strategy and the role and value … [ Read more ]

Content: Thought Leader | Source: Emerald Now | Subject: Management | Industry: Education / Training

Young organizations (like puppies and kittens) inherit agility as a birthright. As they mature, it takes work to hold on to those youthful properties. As organizations age, routines and established strategies become embedded. This constitutes a blind spot or obstacle when an unknown situation is faced.

Content: Quotation | Source: Emerald Now | Subject: Organizational Behavior

In this issue of Spotlight Jim Collins speaks with editor Sarah Powell about the findings of his book Good to Great and the characteristics of ‘Level 5 Leadership’.

Content: Article | Source: Emerald Now | Subjects: Leadership, People

American culture loves the myth of the lone individual hero. It is built into our cultural DNA as a nation and yet it’s not even supported by the evidence of our own history – the West was settled by groups of people not lone individuals; the great industrial advancements of the 1800s and early 1900s were not accomplished by lone geniuses but achieved by people … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Culture, International

It was interesting to note that these good to great companies spent no time ‘motivating’ people as such – it just wasn’t something they wasted time and energy on. The very idea of motivating people doesn’t make any sense if you have self-motivated people.

Content: Quotation | Source: Emerald Now | Subjects: Best Practices, Organizational Behavior

The point is not just that leaders don’t need charisma; it’s that if they have it, it’s a problem they need to address and overcome. There are, of course, leaders who manage this, which doesn’t mean they must lose it, but they need to understand its liabilities. Chief among these is that charisma enables you to convince people to do the wrong things, hence to … [ Read more ]

Content: Quotation | Source: Emerald Now | Subject: Leadership

In this issue of Spotlight David A. Garvin, C. Roland Christensen Professor of Business Administration at the Harvard Business School, talks to editor Sarah Powell about the challenges of organizational learning and the conclusions drawn in his book Learning in Action.

Content: Article | Source: Emerald Now | Subjects: Organizational Behavior, People

I make an important distinction between CEOs who are effective teachers and CEOs who are effective leaders of the learning processes of their organizations. A teacher imparts a point of view, a perspective, a vision, a set of guidelines – it’s communication from the expert to the novice. Meanwhile a CEO who leads the learning process of others, creates a learning culture, cultivates learning processes … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Leadership, Learning

The failure to listen and ask questions could be easily solved by posing three extraordinarily simple questions, yet these frequently go unasked. They are: What do you think? How do you feel? What can I/we do? These must be the three easiest questions in the world, yet only too often managers turn themselves inside out trying to ‘second-guess’ their staff, either ‘telling’ them without consultation … [ Read more ]

Content: Quotation | Source: Emerald Now | Subjects: Personal Development, Personality / Behavior