Why Leadership Development Isn’t Developing Leaders

Four factors lie at the heart of good, practical leadership development: making it experiential; influencing participants’ “being,” not just their “doing”; placing it into its wider, systemic context; and enrolling faculty who act less as experts and more as Sherpas.

Chris Zook

We call this dynamic the “Growth Paradox:” Growth creates complexity and yet complexity is the number one killer of profitable growth. You cannot win on the outside, in the marketplace, if you are losing on the inside, with an organization stifled by its own growth.

A Checklist for More Persuasive Presentations

We all know the basics of good presentation skills: don’t read from a script; don’t overwhelm your audience with verbose slides; and the like. But for a particular kind of high-stakes presentation — one in which you’re trying to get buy-in from key decision-makers — those basics aren’t enough.

To persuade the people who have the power to approve your idea or let it die, you … [ Read more ]

The 5 Elements of a Strong Leadership Pipeline

Investments in traditional leadership development are often misguided and a waste of money. It’s not that development itself isn’t important. But there’s little evidence that much of it works. I’ll share some findings from a study my colleagues and I just completed at Deloitte. We surveyed and interviewed executives from more than 2,000 companies, asking extensive questions about how they develop leaders, how their companies … [ Read more ]

How to Manage Your Star Employee

Managing your star performers should be no sweat, right? After all, they’re delivering results and exceeding targets. But don’t think you can just get out of their way and let them excel. They require just as much attention as everyone else. How do you manage someone who is knocking it out of the park? How do you keep stars excited about their work? And what … [ Read more ]

Why Companies Overlook Great Internal Candidates

Are companies overlooking the skilled people in their own workforce? Perhaps. We see three common scenarios that can cause employers to recruit outside their ranks for talented people (albeit at their own risk).

We Need a Better Way to Visualize People’s Skills

How can companies get a better idea of which skills employees and job candidates have? While university degrees and grades have done that job for a long time, they’ve done it imperfectly. In today’s rapidly evolving knowledge economy, badges, nanodegrees, and certificates have aimed to bridge the gap – but also leave a lot to be desired. While HR departments are eager for better “people … [ Read more ]

How to Pull Your Company Out of a Tailspin

At any given moment, about 5%–7% of companies either are in free fall or are about to be. Free fall is a crisis of obsolescence and decline that can happen at any point in a company’s life cycle, but most often it affects maturing incumbents whose business model has come under competitive attack from insurgents or is no longer viable in a changing market. And … [ Read more ]

The 30 Things Customers Really Value

Breakthroughs may be worth pursuing, but most companies benefit more from incremental innovation efforts that add new forms of consumer value to their present products and services. The trick is to determine what elements to add in order to boost the perceived value of your offering. You don’t want to expend resources adding features that consumers don’t care about. While what constitutes “value” can be … [ Read more ]

The 20 Most Common Things That Come Up During Reference Checks

We don’t know much about what works and what doesn’t when it comes to reference checks. That’s because there’s very little research that’s been conducted on the practice. So how can we gain insight into what reference checks actually do? The company I work for, SkillSurvey, is in the business of facilitating checks online. To date, we have reference feedback on approximately 3.2 million job … [ Read more ]

How to Prioritize Your Company’s Projects

In over 20 years of experience in prioritizing, selecting, and managing projects, Antonio Nieto-Rodriguez has developed a simple framework that he calls the “Hierarchy of Purpose.” It is a tool that executive teams can use to help them prioritize strategic initiatives and projects.

Overcome Resistance to Change with Two Conversations

The biggest hurdle to effective organizational change is people. A core part of your job as a leader is to help others overcome the inherent, very human bias toward maintaining the status quo. You first need to identify who — that is, which individuals and groups — have the biggest potential to thwart positive change. Then you have to unstick them. Doing so begins with … [ Read more ]

Why You Should Interview People Who Turn Down a Job with Your Company

Successfully competing for top talent involves both selling jobs to the best candidates and retaining the highest performing incumbents. In order to be seen as an employer of choice with a compelling value proposition for employees, many companies measure turnover and conduct exit interviews with departing employees to gather feedback about the experiences people had working there and the reasons why they’re leaving. But a … [ Read more ]

The Right Way to Check Someone’s References

You think you’ve found the right candidate to fill your open position and now it’s time to check references. What’s the best way to get the information you need? Should you ask each person the same questions? What do you read—if anything—into the tone of their voice? And how do you overcome the fact that so many companies only allow you to talk to HR … [ Read more ]

Antonio Nieto-Rodriguez

The number of priorities admitted to by an organization is revealing. It is notable that if the risk appetite of a senior executive team is very low (or if they are not able or inclined to make the tough choices), they will tend to have a generous portfolio of priorities; they don’t want to take the risk of not being compliant, missing a market opportunity, … [ Read more ]

The Ballooning Executive Team

Executive teams replete with functional experts (CFOs, CHROs, etc.) are so common today one forgets they were not always the norm. By some accounts, the average team size for large firms is now 10, double what it was 30 years ago. Although larger teams theoretically bring benefits, such as a diversity of perspectives, practical downsides have grown with team size. So what can a CEO … [ Read more ]

Claudio Fernández-Aráoz

We tend to hire people on the “hard” (IQ and experience) but fire them for their failure to master the “soft.” References are one of the best ways to assess the latter.

What Great Listeners Actually Do

We analyzed data describing the behavior of 3,492 participants in a development program designed to help managers become better coaches. As part of this program, their coaching skills were assessed by others in 360-degree assessments. We identified those who were perceived as being the most effective listeners (the top 5%). We then compared the best listeners to the average of all other people in the … [ Read more ]

The 4 Mistakes Most Managers Make with Analytics

There is a lot of hype surrounding data and analytics. Firms are constantly exhorted to set strategies in place to collect and analyze big data, and warned about the potential negative consequences of not doing so. In this article we explore why. Based on our work with companies that are trying to find concrete and usable insights from petabytes of data, we have identified four … [ Read more ]

Todd Warner

Leaders want to get better in the here-and-now, not to be judged against a competency map or be sold an abstract theory about what leadership should look like. If you want to become a great leader, become a student of your context — understand your organization’s social system — and mind your routines. Leadership development is more about application than theory.