Jay Van Bavel

Human beings evolved in groups, and most of us still work in groups every day. Our affinity for groups is wired deeply into our basic biology. Indeed, humans are unique among primates in that we readily cooperate with in-group members–even if they are completely unknown to us. […] Group identification is one ingredient that can bring strangers together.

Given that group membership is such a deeply … [ Read more ]

When You Agree to a Networking Meeting But Don’t Know What You’re Going to Talk About

For some networking meetings, the agenda is obvious: Your companies are considering doing business together, or you’re looking for a job and this person might help you get one. But many professionals find themselves in networking meetings where the goals are murkier. Here are four ways to ensure your networking meeting is productive and meaningful, even if the agenda is amorphous.

Joseph Grenny

The ability to recognize, own, and shape your own emotions is the master skill for deepening intimacy with loved ones, magnifying influence in the workplace, and amplifying our ability to turn ideas into results. My successes and failures have turned on this master skill more than any other.

Is Your Team Coordinating Too Much, or Not Enough?

Effective teams don’t just happen — you design them. And two of the most important elements of that design are a) the degree to which team members are interdependent — where they need to rely on each other to accomplish the team task, and b) how you’ll actually coordinate that interdependence.

Being Engaged at Work Is Not the Same as Being Productive

The holy grail of today’s workplace is high employee engagement. Many companies are investing heavily to identify what leads to high engagement in order to motivate employees, thereby increasing their happiness and productivity.We think this is important. But based on our research with several large companies, we want to offer a word of caution: senior leadership needs to invest more into creating a culture of … [ Read more ]

Ron Carucci

Without a sound fact and insight base on which to prioritize resources, squeaky wheels get all the grease. Great strategic executives know how to use data to generate new insights about how they and their industries make money. Examining patterns of performance over time — financial, operational, customer, and competitive data — will reveal critical foresight about future opportunities and risks.

Mark Chussil

We narrow our decision-making frame when we believe we know what the future will look like. We implicitly assert that everything is locked in except for what we will do, and so we ask this simple, efficient question: “What should we do?”

Should asks people to spot and advocate the one right decision. It treats decision making as a debate. It drives toward closure. We need … [ Read more ]

Greg Satell

While nimble startups chasing the next trend are exciting, the truth is that companies rarely succeed by adapting to market events. Rather, successful firms prevail by shaping the future. That can’t be done through agility alone, but takes years of preparation to achieve. The truth is that once you find yourself in a position where you need to adapt, it’s usually too late. […] Truly … [ Read more ]

Wade Burgess

One way to approach a perceived internal skills gap is to consider not just what an internal candidate has done, but what they are capable of doing. Be on the lookout for candidates with crossover skills, which could be as simple as considering someone on your company’s public relations team for a content marketing role.

Reinventing Performance Management

Performance management is broken. See how Deloitte overhauled its system in this 7-minute video slide deck.

Emotional Intelligence Has 12 Elements. Which Do You Need to Work On?

There are many models of emotional intelligence, each with its own set of abilities; they are often lumped together as “EQ” in the popular vernacular. We prefer “EI,” which we define as comprising four domains: self-awareness, self-management, social awareness, and relationship management. Nested within each domain are twelve EI competencies, learned and learnable capabilities that allow outstanding performance at work or as a leader.

How Aligned Is Your Organization?

Most executives today know their enterprises should be aligned. They know their strategies, organizational capabilities, resources, and management systems should all be arranged to support the enterprise’s purpose. The challenge is that executives tend to focus on one of these areas to the exclusion of the others, but what really matters for performance is how they all fit together. Consider the following questions, ideally with … [ Read more ]

Ron Carucci

It’s a common complaint among top executives: “I’m spending all my time managing trivial and tactical problems, and I don’t have time to get to the big-picture stuff.” And yet when I ask my executive clients, “If I cleared your calendar for an entire day to free you up to be ‘more strategic,’ what would you actually do?” most have no idea. I often get … [ Read more ]

Your Scarcest Resource

Organizations waste too much time – see how Bain helps them manage it like money in this 10-minute video slide deck.

Francesca Gino

When evaluating others’ actions, most people focus more on the outcome of decisions than on intentions, a phenomenon that psychologists call outcome bias. A decision […] is often judged to be lower in quality when it leads to a poor, rather than a good, outcome. The outcome bias is costly to organizations. It causes employees and leaders to be blamed for negative outcomes even when … [ Read more ]

The Downsides of Being Very Emotionally Intelligent

Is higher EQ always beneficial? Although the downside of higher EQ remains largely unexplored, there are many reasons for being cautious about a one-size-fits-all or higher-is-always-better take on EQ. Most things are better in moderation, and there is a downside to every human trait.

The Big Disconnect in Your Talent Strategy and How to Fix It

As the talent ecosystem evolves to offer more options, talent systems have not kept pace. Typical systems are fragmented between disciplines like HR (which focuses on the internal, “permanent” workforce) and Procurement (which focuses on the external, “contingent” workforce), each with different and competing goals. That leaves most organizations lacking a clear total workforce perspective and no integrated strategy to engage workers at the right … [ Read more ]

Jacques Neatby

CEOs have always had to address conflicts between team members. But this task has grown as each new member comes aboard with a strategy to implement and an expectation that their priorities supersede all others. Health & Safety executives admonish peers who don’t put safety first. Talent executives insist colleagues make “people” their priority or risk an exodus of the best and brightest. Digital executives … [ Read more ]

What Great Managers Do Daily

Most companies understand the importance of having highly effective managers, but few invest heavily in training to help them get there. One reason is that it’s difficult to measure and quantify what good management actually looks like. While there has been a lot of great work done to identify qualitative traits of great managers — they create trust, focus on strengths, instill accountability, avoid politics, … [ Read more ]