How to Prevent Experts from Hoarding Knowledge

Lack of time or resources can, of course, constrain knowledge transfer. But one barrier to passing deep smarts along to the next generation that is often unaddressed is the expert’s inclination to hoard knowledge. Financial incentives, personal ego, and discontent or frustration with the company are three of the top reasons individuals choose to keep their expertise to themselves. But they’re also three issues that … [ Read more ]

Mastering the Five Skills of Disruptive Innovators

In The Innovator’s DNA, co-authors Jeffrey Dyer, Hal Gregersen, and Clayton Christensen built on what is known about disruptive innovation to show how individuals can develop the skills necessary to move from idea to impact. Through their research on the world’s best innovators these authors have identified five key skills that differentiate great innovators.

In this interactive Harvard Business Review webinar, Dyer describes these five key … [ Read more ]

How to Promote Yourself Without Looking Like a Jerk

Self-promotion can be uncomfortable for many people. It’s a tricky prospect: how can you ensure that your talent is recognized without alienating your colleagues and looking like a jerk?

A Method for Better Marketing Decisions

Marketing increasingly must work across boundaries with other functions such as IT, sales, and finance to execute shared decisions. But it is at these seams that communication most often breaks down and processes stall. They key to effective collaboration is to define clear roles and processes for shared decision making. This video, based on “Decision-Driven Marketing” — an article featured in the July/August 2014 issue … [ Read more ]

What Maslow’s Hierarchy Won’t Tell You About Motivation

Maslow’s idea that people are motivated by satisfying lower-level needs such as food, water, shelter, and security, before they can move on to being motivated by higher-level needs such as self-actualization, is the most well-known motivation theory in the world. There is nothing wrong with helping people satisfy what Maslow characterized as lower-level needs. Improvements in workplace conditions and safety should be applauded as the … [ Read more ]

A Refresher on Net Present Value

Most people know that money you have in hand now is more valuable than money you collect later on. That’s because you can use it to make more money by running a business, or buying something now and selling it later for more, or simply putting it in the bank and earning interest. Future money is also less valuable because inflation erodes its buying power. … [ Read more ]

A Refresher on Storytelling 101

I work with future leaders at Stanford to help them develop compelling stories that achieve their management goals — and I’ve developed a seven-part formula for storytelling success in presentations and business meetings.

How to Write a Resume That Stands Out

The resume: there are so many conflicting recommendations out there. Should you keep it to one page? Do you put a summary up top? Do you include personal interests and volunteer gigs? This may be your best chance to make a good first impression, so you’ve got to get it right.

The Best Leaders Are Insatiable Learners

Nearly a quarter century ago, at a gathering in Phoenix, Arizona, John W. Gardner delivered a speech that may be one of the most quietly influential speeches in the history of American business — a text that has been photocopied, passed along, underlined, and linked to by senior executives in some of the most important companies and organizations in the world. I wonder, though, how … [ Read more ]

What You Need to Know About Segmentation

Segmenting, at its most basic, is the separation of a group of customers with different needs into subgroups of customers with similar needs and preferences. By doing this, a company can better tailor and target its products and services to meet each segment’s needs. It sounds straightforward but often it isn’t. Here are a few pitfalls that many companies fall into when they start thinking … [ Read more ]

Management’s Three Eras: A Brief History

Even as old ideas remain in use (and are still taught), management as it is practiced by the most thoughtful executives evolves. Building on ideas from my colleague Ian MacMillan, I’d propose that we’ve seen three “ages” of management since the industrial revolution, with each putting the emphasis on a different theme: execution, expertise, and empathy.

Instinct Can Beat Analytical Thinking

Researchers have confronted us in recent years with example after example of how we humans get things wrong when it comes to making decisions. We misunderstand probability, we’re myopic, we pay attention to the wrong things, and we just generally mess up. This popular triumph of the “heuristics and biases” literature pioneered by psychologists Daniel Kahneman and Amos Tversky has made us aware of flaws … [ Read more ]

How to Give Your Team Feedback

Business books, magazines, and blogs are chock full of advice about how to give feedback to individuals, but how do you do the same for your entire team? What type of constructive criticism is appropriate in a group setting? How much is too much? And how should your colleagues help?

Is It Better to Be Strategic or Opportunistic?

Sarah Cliffe spoke with contributor Don Sull, who teaches strategy at MIT and the London Business School, about the tension between scholars who put sustainable competitive advantage at the center of strategy and those who argue that some industries are changing too quickly to allow for sustained performance. Here’s the edited conversation.

How to Win the Argument with Milton Friedman

In 1970, in his famous essay, The Social Responsibility of Business is to Increase its Profits, Milton Friedman railed against any corporate attempt to promote “desirable social ends” which he argued were “highly subversive to the capitalist system.”

Ever since, folks have argued that Friedman is wrong to make the trade-off between shareholders and the rest of society so wholly in favor of shareholders and that … [ Read more ]

The True Cost of Hiring Yet Another Manager

Not long ago my colleagues and I studied the cost of adding a manager or executive, and we found a kind of multiplier effect. When you hire a manager, he or she typically generates enough work to keep somebody else busy as well. Senior executives — SVPs and EVPs — are even more costly. These high-priced folks typically require support from a caravan of assistants … [ Read more ]

A Tool That Maps Out Cultural Differences

Most people tend to emphasize just one or two, at most three, dimensions of cultural difference when it comes to parsing and predicting foreigners’ behavior. But cultures differ along many more than three dimensions, so the more dimensions you consider, the less likely you are to trip up on a cultural paradox. The trouble, of course, is that it’s cognitively difficult for us to keep … [ Read more ]

David K. Hurst

[What] Aristotle called phronesis […] is prudence, the context-dependent, practical common sense needed when we have to make judgments about what is right and wrong – “what is good or bad for man,” as Aristotle put it. From this perspective a “phronetic” discipline like management can never be “values-free”; all management decisions have ethical implications because they deal with people. And people can be passionate … [ Read more ]

Should You Get an MBA?

At least once a month an ambitious and hard-working person in their 20s asks me, “Should I get an MBA?” Here’s how I respond to those inquiries. First, it’s critical to determine whether your expectations for an MBA are aligned with what the degree will likely do for you. MBA programs offer three different types of benefits, all of which vary tremendously from one school … [ Read more ]

Where High-Stakes Decision-Making Goes Wrong

I’ve been studying decision-making at the top for many years, and what I’ve found is that good decisions nearly always result from robust decision processes. Similarly, decisions that go wrong nearly always stem from procedural or organizational failures. In fact, when I and my colleagues at Bain & Co. conduct postmortems into decisions, we find that just five mistakes account for the vast majority of … [ Read more ]