Overcoming the Toughest Common Coaching Challenges

Great managers strive to do right by their employees — treat them well, motivate them to succeed, and provide the support and coaching each person needs. This is often easier said than done, especially when it comes to coaching. That’s because coaching takes time, skill, and careful planning. And there are certain types of people who may be particularly challenging for managers to coach. Think … [ Read more ]

Relearning the Art of Asking Questions

Proper questioning has become a lost art. Because expectations for decision-making have gone from “get it done soon” to “get it done now” to “it should have been done yesterday,” we tend to jump to conclusions instead of asking more questions. And the unfortunate side effect of not asking enough questions is poor decision-making. That’s why it’s imperative that we slow down and take the … [ Read more ]

Assessment: Do You Know What a Strong B-School Application Looks Like?

The competition for top MBA programs is notoriously tough. If you want to get in, you’ll have to present your achievements, skills, and values in a compelling way. Take this brief assessment to see if you know how to impress the admissions committee.

First, read the questions, each one typical of what you’d find on a B-school application. Then choose whether the sample response is weak … [ Read more ]

Personality Tests Can Help Balance a Team

We are the most social species on earth — but also inherently selfish. Darwinian theories of organizational behavior highlight the fundamental tension between “getting ahead” and “getting along” in the workplace. Resolving that tension involves balancing individuals’ agendas and the goals of the group. To do that, it’s critical to select the right team members — people who are likely to gel, particularly when the … [ Read more ]

Research: We’re Not Very Self-Aware, Especially at Work

In talent development practice, companies spend millions of dollars and countless hours every year on self-reported assessments that only target self-knowledge. The core problem is that we’re notoriously poor judges of our own capabilities.

To Form Successful Habits, Know What Motivates You

All of us differ dramatically in our attitude towards habits, and our aptitude for forming them. From my observation, I began to realize that just about everyone falls into one of four distinct groups: Upholders, Questioners, Obligers, and Rebels.

The key question is: How do you respond to an expectation? We all face two kinds of expectations:
1. Outer expectations: meet a work deadline, observe traffic regulations
2. … [ Read more ]

What Is Behavioral Economics?

How does behavioral economics impact our decision making process?

Assessment: Are You Ready for That Job Interview?

You’ve scored an interview, and it’s time to prepare. Should you believe your colleague who says to wear a suit even though the company is a tech start-up? Should you trust your friend who tells you, “Just be yourself”? There’s so much conflicting advice out there—how do you know what tactics are best?

This assessment will test your knowledge. Consider each piece of conventional wisdom below … [ Read more ]

Assessment: Should We Pursue This New Project?

Like aviators, experienced innovators use checklists. It’s how they make sure they haven’t left out any critical steps when assessing new ideas. This approach also helps company strategists and innovation leaders evaluate investments and advise new-growth teams in a disciplined way. We’ve created this brief interactive checklist to help you vet the possibilities in your innovation pipeline. Think of a project proposal you’re considering, and … [ Read more ]

Giving Effective Feedback When You’re Short on Time

It’s not easy to help your employees develop even as you take advantage of every business opportunity, but you can make coaching easier on yourself, in part by giving feedback efficiently.

What Everyone Should Know About Office Politics

Nobody really likes office politics. In fact, most of us try to avoid it all costs. But the reality is that companies are, by nature, political organizations, which means that if you want to survive and thrive at work, you can’t just sit out on the sidelines. If you want to make an impact in your own organization, like it or not, you’re going to … [ Read more ]

How to Manage Remote Direct Reports

Geographically dispersed teams are increasingly common in the modern workplace. How do you overcome the challenges of supervising employees in different locations and time zones? What steps should you take to build trust and open lines of communication? How should you establish routines? And how do you help remote workers feel part of a team?

Thomas C. Redman

Every manager must make the distinction between “correlation” and “cause and effect” regularly, as the topic comes up in many guises.

Most HR Data Is Bad Data

How good a rater do you think you are? The research record reveals that neither you nor any of your peers are reliable raters of anyone. And as a result, virtually all of our people data is fatally flawed.

Things to Buy, Download, or Do When Working Remotely

Whether you’re working from home full-time, living life as a road warrior, or simply working the occasional day away from the office, you’ll be most effective if you have the right digital infrastructure for remote work. What needs to be in that toolkit depends on the kind of work you do, your personal working style and your family life. Whatever the particular circumstances of your … [ Read more ]

A Simple Way to Measure How Much Customers Love Your Brand

How do you measure love? Beyond the supermarket magazine or social media “quiz” that we’ve probably all taken, you really can’t. It’s a feeling. You just know. But when thinking about a brand’s relationship with consumers, the marketer in me needs something more concrete. I need to know how many of my consumers are in love with my brand and the degree of their passion. … [ Read more ]

How to Conduct an Effective Job Interview

The virtual stack of resumes in your inbox is winnowed and certain candidates have passed the phone screen. Next step: in-person interviews. How should you use the relatively brief time to get to know — and assess — a near stranger? How many people at your firm should be involved? How can you tell if a candidate will be a good fit? And finally, should … [ Read more ]

What Is a Business Model?

In The New, New Thing, Michael Lewis refers to the phrase business model as “a term of art.” And like art itself, it’s one of those things many people feel they can recognize when they see it (especially a particularly clever or terrible one) but can’t quite define. That’s less surprising than it seems because how people define the term really depends on how … [ Read more ]

A Checklist for Someone About to Take on a Tougher Job

Careers involve numerous transitions when we “step up” into a new role, typically one with greater rewards, bigger responsibilities, and higher stakes. We’re well aware that these opportunities come as the result of effort and diligence in our previous role, but we can fail to appreciate how much hard work is required after we’ve made the transition to ensure that it’s a successful one. The … [ Read more ]

Signs That You Lack Emotional Intelligence

In my ten years as an executive coach, I have never had someone raise his hand and declare that he needs to work on his emotional intelligence. Yet I can’t count the number of times I’ve heard from people that the one thing their colleague needs to work on is emotional intelligence. This is the problem: those who most need to develop it are the … [ Read more ]