Paul Saffo

The problem — and the essence of what makes forecasting hard — is that human nature is hardwired to abhor uncertainty. We are fascinated by change, but in our effort to avoid uncertainty we either dismiss outliers entirely or attempt to turn them into certainties that they are not.

Paul Saffo

Change rarely unfolds in a straight line. The most important developments typically follow the S-curve shape of a power law: Change starts slowly and incrementally, putters along quietly, and then suddenly explodes, eventually tapering off and even dropping back down.

Countering the Biggest Risk of All

You’re insured and hedged against many risks-but not the greatest ones, the strategic risks that can disrupt or even destroy your business. Learn to anticipate and manage these threats systematically and, in the process, turn some of them into growth opportunities.

Higher Net Price or Bust

What does the net price per each individual product look like over time at your company? If it is not going up, the business is headed for trouble.

Roger Enrico

Leadership is having a point of view.

Tim Brown

Most innovation comes from being able to ask the right questions.

James P. Hackett

No one needs to be sold on the benefits of practice, but few organizations ever create the conditions that allow for it.

Glenn E. Mangurian

Resilience is one of the key qualities desired in business leaders today, but many people confuse it with toughness. Toughness is an aspect of resilience, certainly, as it enables people to separate emotion from the negative consequences of difficult choices. It can be an advantage in business, but only to a point. That’s because it can create an armor that deflects emotion, and it can … [ Read more ]

Howard Gardner

In thinking of the mind as a set of cognitive capacities, it helps to distinguish the ethical mind from the other four minds that we particularly need to cultivate if we are to thrive as individuals, as a community, and as the human race. The first of these, the disciplined mind, is what we gain through applying ourselves in a disciplined way in school. Over … [ Read more ]

Howard Gardner

It’s important to clarify the distinction between the respectful and the ethical mind, because we assume that one who is respectful is ethical and vice versa. I think you can be respectful without understanding why. But ethical conceptions and behaviors demand a certain capacity to go beyond your own experience as an individual person.

Jonathan Sacks

When everything that matters can be bought and sold, when commitments can be broken because they are no longer to our advantage, when shopping becomes salvation and advertising slogans become our litany, when our worth is measured by how much we earn and spend, then the market is destroying the very virtues on which in the long run it depends.

Howard Gardner

Business is not-nor has it ever been-a profession. Professions develop over long periods of time and gradually establish a set of control mechanisms and sanctions for those who violate the code. True professionals, from doctors and lawyers to engineers and architects, undergo extensive training and earn a license. If they do not act according to recognized standards, they can be expelled from their professional guild…But … [ Read more ]

Howard Gardner

Ideally, business leaders ought to have three types of counselors who are prepared to speak truth to their power. First, they need a trusted adviser within the organization. Second, they need the counsel of someone completely outside the organization, preferably an old friend who is a peer. Third, they need a genuinely independent board.

Jean-Baptiste Molière

It is not only for what we do that we are held responsible but for what we do not do.

Howard Gardner

If you are not prepared to resign or be fired for what you believe in, then you are not a worker, let alone a professional. You are a slave.

George D. Parsons, Richard T. Pascale

A winning formula is each person’s distinctive way of making a difference. Winning formulas have two essential components: what you pay attention to and what you do about it. Some people focus on the unexpressed needs of key players and become the “go-to guy” for solving problems. Others concentrate on what’s missing or flawed in an endeavor and act as the watchdogs for errors or … [ Read more ]

Joseph L. Bower and Clark G. Gilbert

Almost always, requests for resources require making two decisions: Should we support this business idea? and Is this proposal the right way to go about it? Most capital budgeting processes are set up to vet projects (in other words, they’re aimed at the second question, not the first). It is usually possible to carry out fairly rigorous quantitative analysis comparing the plan of action in … [ Read more ]

Robert McKee, Bronwyn Fryer

There are two ways to persuade people. The first is by using conventional rhetoric, which is what most executives are trained in. It’s an intellectual process, and in the business world it usually consists of a PowerPoint slide presentation in which you say, “Here is our company’s biggest challenge, and here is what we need to do to prosper.” And you build your case by … [ Read more ]

Larry Winget

Motivational speeches are about making people feel good about themselves and enthusiastic about where they can go. But in my experience, it doesn’t work to paint a rosy picture and say “Doesn’t it look great over there?” and expect everyone to drop what they’re doing and go in that direction. What I do is, instead of trying to make people feel good about where they … [ Read more ]