The Start-up Guru

Paul Graham’s business school and investment fund, Y Combinator, has launched 145 companies — for a lot less money than you would think.

Why I Never Let Employees Negotiate a Raise

At Fog Creek Software, every worker at the same level is paid the same salary. And when one gets a raise, they all do.

John Kotter

If you’ve been successful long enough, complacency doesn’t disappear easily. And it’s fine to celebrate success: You have a sales appreciation meeting and give out a bunch of awards to your employees. They deserve it. They helped you to grow 30 percent this year. But that’s history. So you ask them, “What do you have on your calendar for tomorrow that’s going to help us … [ Read more ]

Joel Spolsky

When you try to measure people’s performance, you have to take into account how they are going to react. Inevitably, people will figure out how to get the number you want at the expense of what you are not measuring, including things you can’t measure, such as morale and customer goodwill. …incentive plans based on measuring performance always backfire. Not sometimes. Always. What you measure … [ Read more ]

Joel Spolsky

The problem with most incentive systems is not that they are too complicated — it’s that they don’t explicitly forbid the kind of shenanigans that will inevitably make them unsuccessful.

The Zappos Way of Managing

How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut — and one of the most blissed-out businesses in America.

Paul Graham

Some people seem to have unlimited self-generated morale. These almost always succeed. At the other extreme, there are people who seem to have no ability to do this; they need a boss to motivate them. In the middle there is a large band of people who have some, but not unlimited, ability to motivate themselves. These can succeed through careful morale management (and some luck). … [ Read more ]

Jim Collins: How to Thrive in 2009

As part of our 30th-anniversary issue, Inc. asked Jim Collins, author of Good to Great and Built to Last, what we might expect in the next 30 years. His answer: uncertainty, chaos, turbulence, and risk. In other words, it’s not a bad time to be an entrepreneur.

Building a Better Board

Inc. magazine offers a list of suggestions for selecting, attracting, and running a good board of advisers.

Finding Salespeople Abroad

Locating top performers in the global economy.

Joel Spolsky

Watching nonprogrammers trying to run software companies is like watching someone who doesn’t know how to surf trying to surf. Even if he has great advisers standing on the shore telling him what to do, he still falls off the board again and again. The cult of the M.B.A. likes to believe that you can run organizations that do things that you don’t understand. But … [ Read more ]

Critical Skills for Sales Success

Here are five of the most important skills every sales professional should possess.

What to Pay Your Top Team

Are you paying your CFO too much, too little, or just the right amount? What about your technology chief? Or your operations expert? Read on and find out.

Traffic’s Up; Website’s Down

A single unexpected burst in traffic can overwhelm a website that isn’t prepared. The only way to be prepared for a sudden traffic burst is to have an immense amount of server capacity and bandwidth on tap. Now a new breed of Web hosts has emerged. They offer more capacity when needed and use so-called grid hosting, a network of formerly standalone servers that work … [ Read more ]

My Life as a Knowledge Worker

Peter Drucker describes seven personal experiences that taught him how to grow, change, and age. [Hat Tip to Personal MBA]

Understanding Geeks

A field guide to your tech staff.

Street Smarts: What Are You, a Bank?

You probably lend your customers more money than you realize. Have you checked lately?

Mapping the Entrepreneurial Psyche

What leads a person to start a company? “The impulse…to prove oneself superior to others.”

Editor’s Note: a look at the life and work of economist Joseph A. Schumpeter

Puppy Power

Using a new tool called a widget to boost your brand.