27 Words You Should Never Use to Describe Yourself

Some are incredibly overused. Others just make you sound full of yourself. Either way, you lose.

IQ plus EQ: How Technology Will Unlock the Emotional Intelligence of the Workforce of the Future

Companies have perfected collecting data on consumers to boost sales and customer loyalty. But to date, they have had little insight into how employees interact with each other and what makes them happy or successful at work. A new generation of emerging technologies promises to change that. Boosting EQ as well as IQ. Resulting in a much more engaged, more productive workplace.

Is Your Door Really Always Open?

Maybe it is. But I’d wager that your employees aren’t exactly lining up to get in.

What Kind of Leader Are You?

Your employees might have you pegged, but how well do you know yourself?

The Re-Education of Jim Collins

The author of “Good to Great” went to West Point to teach leadership. Instead, he was the one who got schooled.

Patrick Lencioni

At its core, all authentic growth depends on more customers wanting more of what your company offers. Any other drivers–pricing gimmicks, heroic marketing efforts, forced acquisitions–are ultimately destructive.

Will Dean

Culture eats strategy for breakfast, and it’s far easier to keep the right culture on track than get the wrong one back on track.

Jason Fried

In most cases, “My door is always open” isn’t really an invitation to speak up. It’s a cop-out. It makes the boss feel good but puts the onus entirely on the employees. You might as well say, “You find the problems and then take all the risk of interrupting my day and confronting me about them.” How many people have taken you up on that … [ Read more ]

Matthew Prince

Titles definitely come with a cost. The best ideas are bottom-up, not top-down. But in most companies, the ideas come from the top, and hierarchy can mean artificial authority wins, not the best idea.

Paul Graham

If you try to do some big thing, you don’t just need it to be big; you need it to be good. And it’s really hard to do big and good simultaneously. So, what that means is you can either do something small and good and then gradually make it bigger, or do something big and bad and gradually make it better. And you know … [ Read more ]

Paul Graham

The very best startup ideas tend to have three things in common: they’re something the founders themselves want, that they themselves can build, and that few others realize are worth doing.

Phil Libin

Customer feedback is great for telling you what you did wrong. It’s terrible at telling you what you should do next.

Phil Libin

There are many types of customer feedback, but it’s useful to group them into three main categories: complaints, suggestions, and compliments. Usually, it will feel as though the categories are complaints, complaints, and complaints.

Complaints are great; the more detailed, the better. They tell us where our product or overall experience is failing. Plus, they are the easiest form of feedback to get. No training or … [ Read more ]

Ben Horowitz

One of the biggest things that can work against a startup being good is growth. A lot of what makes a company good is common knowledge. If everybody 
in a company knows everything, then generally it is going to be a pretty good place to work. Communication is super high fidelity. Everybody is on the same page, and 99 percent of the work people do … [ Read more ]

Peter Cappelli, Cait Murphy

The single most common complaint from hiring managers about the work force is lack of experience. That is not the same thing at all as lack of skills, or lack of willingness to learn them.

Debunking the Myth of Innovation

Nearly everywhere you turn these days, you are exhorted to innovate, disrupt, or otherwise prove yourself a game changer. It’s enough to make you feel that if you haven’t put a couple of Fortune 500 incumbents out of business this week, you’ve taken your eye off the ball.

There’s nothing wrong–and plenty that is right–with trying to innovate. But what if innovation is not the panacea … [ Read more ]

Between Venus and Mars: 7 Traits of True Leaders

Control is a mirage. The most effective leaders right now–men and women–are those who embrace traits once considered feminine: Empathy. Vulnerability. Humility. Inclusiveness. Generosity. Balance. Patience.

Ask Norm: What Kind of People Should I Hire?

Norm Brodsky explains what he looks for when hiring people for his companies.

Why I Love My Angriest Customers

Complaints are super helpful. Suggestions? Not so much.