Live Internet Service Set To Capture Customer Attention
Faster browsers and better software all help to provide immediate and improved service
Content: Article | Author: Charles Waltner | Source: InformationWeek | Subjects: Customer Related, IT / Technology / E-Business | Industry: Retail
Content-Delivery Networks Ease Web-Site Crunches
Get a high-level overview of content-delivery services and their role in alleviating uneven E-Commerce traffic. Also see related story, “Content-Delivery Network Services Vary Greatly” at: Content: Article | Author: Bob Wallace | Source: InformationWeek | Subject: IT / Technology / E-Business
Content Delivery Market Forecast
Clicks And Handshakes
The Web can be a great place to sell simple, high-volume products. But it’s not so great for selling complex products–and it can be a lousy place to be a salesperson. Salespeople rely on persuasion, experience, and personalized treatment to sell. E-commerce has given sales professionals little opportunity to use those resources, because the dominant sales models have been the catalog and the auction, where … [ Read more ]
Content: Article | Author: Jeff Sweat | Source: InformationWeek | Subject: Marketing / Sales
Innovation 100: The Customer
“Innovation 100: The Customer is a listing of the most innovative companies in building profitable and successful customer relationships. We offer stories analyzing the business and IT practices of some of the businesses in this year’s listing. You can also view the entire list of all 100 companies ranked from one to 100. And to see how your organization’s customer strategies compare against the … [ Read more ]
Content: Article | Sources: Cap Gemini Ernst & Young (CGE&Y), InformationWeek | Subjects: Customer Related, Innovation
E-Procurement: Problems Behind The Promise
Companies find the applications limited, integration troublesome, and managing catalogs difficult. Is it worth it?
Content: Article | Author: Alorie Gilbert | Source: InformationWeek | Subjects: IT / Technology / E-Business, Operations
It’s The Customer Stupid
Michael Hammer says forget the Internet – the real new economy is all about the customer. He offers four specific steps to take to turn customer focus from a slogan into reality:
1. Define the company’s business proposition in customer terms.
2. Design all business processes and their supporting systems from the customer’s point of view.
3. Present a single face … [ Read more ]
Content: Article | Author: Michael Hammer | Source: InformationWeek | Subject: Customer Related
James Collins
Great companies don’t focus on information. They focus on turning information into information that cannot be ignored.
Content: Quotation | Source: InformationWeek | Subject: Information
E-Procurement Applications Market
Getting From Good To Great
James Collins, author of Built to Last, discusses his research into companies that went from good to great (admittedly a small sample size) in this interview with InformationWeek.
Content: Article | Author: Chris Murphy | Source: InformationWeek | Subjects: Change Management, Management
Business On The WORLD Wide Web
It’s not enough to have Web pages that sell wares in English. With 75% of the world’s Web market expected to live outside the United States by 2005, global appeal is the byword.
Content: Article | Author: Dawn Gareiss | Source: InformationWeek | Subjects: International, IT / Technology / E-Business
The Customer As Co-Developer
Who has more product knowledge: 10,000 workers or 1 million customers?
Content: Article | Author: Christopher Locke | Source: InformationWeek | Subjects: Customer Related, Trends / Analysis
The Skinny on E-Services Vendors (.pdf)
Chart from InformationWeek special on E-Services breaks down how customers ranked their E-services vendors in the following categories:
– Knowledge of Networking
– Partnerships with Vendors
– Strategic Business Advice
– Industry Expertise
– Pricing and Value
– Reliability of Service
– Service-Level Agreements
– Programming Expertise
– Vendor Reputation
– Commerce and Brand Expertise
… [ Read more ]
Content: Article | Source: InformationWeek | Subject: Trends / Analysis | Industry: Information Technology
The Truth About E-Marketplaces
Somewhat topical discussion of e-marketplaces (by the master of re-engineering himself), but points raised are of long-lasting value.
Content: Article | Author: Michael Hammer | Source: InformationWeek | Subjects: IT / Technology / E-Business, Trends / Analysis
Rudyard Kipling
If
If you can keep your head when all about you
Are losing theirs and blaming it on you,
If you can trust yourself when all men doubt you
But make allowance for their doubting too,
If you can wait and not be tired by waiting,
Or being lied about, don’t deal in lies,
Or being hated, don’t give way to hating,
And yet don’t look too good, nor talk too wise:
If you … [ Read more ]
Content: Quotation | Source: InformationWeek | Subject: Personal Development
Technology, Talent, And Tolerance
The nation’s leading high-tech centers are places where people from virtually any background can settle and make things happen.
Content: Article | Author: Richard Florida | Source: InformationWeek | Subject: Trends / Analysis | Industry: Information Technology
Business Content Market
Web Call Centers Benefit Customers And Businesses
Companies hope that by linking Web sites and call centers, they’ll improve customer loyalty, attract new business, and cut costs. Those are all compelling reasons. But another driver behind the Web call center is more persuasive: Customers want it.
A Web call center can improve customer service and retention by providing a variety of self-care applications online, then backing up that convenience with the ability to … [ Read more ]
Content: Article | Author: Candee Wilde | Source: InformationWeek | Subjects: Customer Related, IT / Technology / E-Business
Call Centers: Here, There, And Everywhere
Article discusses the trends and issues involving distributing and/or outsourcing customer call centers.
Content: Article | Author: Norbert Turek | Source: InformationWeek | Subjects: Customer Related, Outsourcing / BPO