250 Posts found for Source: InformationWeek

A new appreciation for the customer is sweeping across Europe as more of the continent’s businesses invest billions of dollars in CRM software.

Content: Article | Author: Jeff Sweat | Source: InformationWeek | Subjects: International – Europe, IT / Technology / E-Business

More than ever, according to opinions voiced by IT and business managers in InformationWeek Research’s new Information Sharing & Collaboration study, companies need to partner with suppliers and customers to develop the right products, find the right markets, and deliver the goods on time without stockpiling huge inventories. ERP and CRM tools have helped many businesses lay a foundation to make all this happen; now, … [ Read more ]

Content: Article | Author: Paul McDougall | Source: InformationWeek | Subject: IT / Technology / E-Business

This short piece, part of the regular secret CIO column in InformationWeek, offers some practical advice on resume-writing from a hiring executive’s perspective

Content: Article | Author: Herbert W. Lovelace | Source: InformationWeek | Subject: Career

IT departments are gradually opening the door to open-source software. Companies are finding that open-source alternatives can be easier to use and more reliable than proprietary products-and major vendors are starting to get the message.

Content: Article | Author: Alan Radding | Source: InformationWeek | Subject: IT / Technology / E-Business | Industry: Software

One of the great efficiencies of the Internet Age is being able to connect with business partners online. But while integrating extranet partners can substantially enhance E-commerce, it also carries significant risk. Essentially, you will be exposed to the hiring practices, values, code of conduct, and administrative practices of a partner that could be very different from those of your company.

Content: Article | Author: Robert K. Weiler | Source: InformationWeek | Subjects: IT / Technology / E-Business, Management

Enterprise application integration isn’t a term likely to make businesspeople sit up and take notice. But IT people know just how strategic and necessary EAI technologies can be in delivering on E-business strategies. Enterprise application integration is a godsend for groups charged with evolving and scaling their technology infrastructures and bringing disparate systems together.

While businesspeople may not care about the nuts and bolts of enterprise … [ Read more ]

Content: Article | Authors: Eric Sanchez, Joe Fenner | Source: InformationWeek | Subject: IT / Technology / E-Business

Short article looks at Broadcom’s aggressive (but legal) use of accounting – especially with regard to acquisition-related write-offs and exclusions.

Content: Article | Author: William Schaff | Source: InformationWeek | Subject: Accounting

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Web-enabled call centers let businesses provide improved customer service by combining the best of telephone and online communication.

Content: Article | Authors: Bob Wallace, George V. Hulme | Source: InformationWeek | Subject: Customer Related

Units let retailers expand offerings and provide customers with more information.

Content: Article | Author: Terry Sweeney | Source: InformationWeek | Subjects: Best Practices, Industry Specific | Industry: Retail

As businesses’ online experience grows, some common themes emerge, including:
– Channel harmony
– Flat organizational structures
– Strategy first
– Performance measures

Content: Article | Author: Michael Drapkin | Source: InformationWeek | Subject: IT / Technology / E-Business

Article examines the issues involved with analyzing how customers navigate and interact with e-commerce websites. Explains at a high-level the issues involved with data mining and the challenges of dealing with the underlying data produced by web server logs. Also includes a reference table of leading vendors offering software in this field.

Content: Article | Author: Herbert A. Edelstein | Source: InformationWeek | Subject: IT / Technology / E-Business

XML will change the appearance and substance of corporate systems. A big part of the language’s appeal is in being able to meld business processes with application.

Content: Article | Author: Martin Marshall | Source: InformationWeek | Subject: IT / Technology / E-Business | Industry: Information Technology

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Companies that deal with franchisees have to walk a fine line with their IT initiatives. The challenge: How to leverage technology with independent affiliates.

Content: Article | Author: Robin Gareiss | Source: InformationWeek | Subject: IT / Technology / E-Business

E-learning systems may not be easy to implement, but many companies see the potential for a broad business impact.

Content: Article | Author: Sandra Swanson | Source: InformationWeek | Subjects: Education, Industry Specific | Industry: Education / Training

With so many online exchanges out there, how do you know when you’ve found the right one? Here’s a three-point checklist to consider.

Content: Article | Authors: Marvin Richardson, Tim Cuny | Source: InformationWeek | Subject: IT / Technology / E-Business

Because of its ability to link people around the world, the Internet is causing a global logistics transformation. Moving goods and dealing with customs and tariffs is still hard, but software automation and supply-chain suites are starting to help the process.

Content: Article | Author: Jeff Sweat | Source: InformationWeek | Subjects: Operations, Trade

Letting customers get answers directly through the Web may not reduce call-center costs.

Content: Article | Authors: James K. Watson Jr., Joe Fenner | Source: InformationWeek | Subject: Customer Related

Caching products provide an effective way to make Web users happier by cutting the time it takes for them to load frequently accessed Web pages. They also help relieve network congestion and make it possible to postpone expensive hardware purchases.

Content: Article | Author: Charles H. Trepper | Source: InformationWeek | Subject: IT / Technology / E-Business