461 Posts found for Source: Knowledge@Wharton

In an article on Nov. 13, 2000, in the Financial Times’ Mastering Management series, Wharton legal studies professor Thomas Donaldson looks at the increase in corporate ethics programs throughout the world. Which are the most effective? Do they indeed make a company ethical? Do they improve return on investment and/or customer satisfaction? And what are the consequences of not having a program?

Content: Article | Source: Knowledge@Wharton | Subjects: Ethics, Social Responsibility (ESG)

A common accounting language-which measures gross profits the same way in London and Paris as in New York-is fast becoming necessary. As part of the process, a debate has erupted between supporters of U.S. Generally Accepted Accounting Principles (U.S. GAAP) and the International Accounting Standards (IAS) that are widely used in Europe and other parts of the world. Which standard provides investors and regulators with … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Accounting, Finance

In an article on Nov. 13, in the Financial Times’ Mastering Management series, Wharton operations and information management professor Eric Clemons and Wharton Ph.D. student Michael Row note the critical importance of consumer behavior in establishing a web retailing strategy. The two researchers look at the type of relationship between buyer and seller, the scope of goods and services linking buyer and seller, and the … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Customer Related, IT / Technology / E-Business | Industry: Retail

“Winds of change are blowing through the continent,” declared Smuts Ngonyama, chief strategic advisor to South African President Thabo Mbeki during a Wharton-sponsored forum on investing in Africa. While Ngonyama’s upbeat sentiments were echoed by other speakers, these experts also noted persistent obstacles that still hamper significant levels of investment and development, including corruption and the lack of an adequate criminal justice system. But here … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subject: International – Africa

Choosing performance measures is a challenge. Performance measurement systems play a key role in developing strategy, evaluating the achievement of organizational objectives and compensating managers. Yet many managers feel traditional financially oriented systems no longer work adequately. A recent survey of U.S. financial services companies found most were not satisfied with their measurement systems. In an article on Oct. 16, in the Financial Times’ … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Finance, Management

Their message was clear: The future of the global economy is in Asia. A group of renowned executives, entrepreneurs, and asset managers convened at the Sixth Annual Wharton Asian Business Conference in Philadelphia to discuss the changing face of Asia and its transition to the new economy. Despite the negative impact of the economic crisis of the late 1990s, experts noted that further development … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subject: International – Asia

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Wharton marketing professor Barbara Kahn writes about the importance of turning customers into advocates who will not only develop loyalty to your company’s product or service but will also spread the word to other potential buyers. The article discusses the concepts of customer portfolio management and relationship marketing.

Content: Article | Author: Barbara Kahn | Source: Knowledge@Wharton | Subjects: Customer Related, Marketing / Sales

As corporate America buys and sells more goods and services abroad, the number of company employees kidnapped for ransom in places like Mexico, Brazil, the Philippines and Chechnya has increased. Along with that increase have come escalating demands for ransom money, more expensive insurance policies and more sophisticated negotiation tactics on both sides of the table. Knowledge@Wharton looks at recent developments in the kidnap … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Industry Specific, International | Industry: Insurance

Those of us who drive along highways in the Northeastern U.S., stay at Marriott Hotels worldwide or shop for consumer goods on the web are experiencing the benefits of conjoint analysis, a research methodology used to measure consumer preferences that was first developed by Wharton marketing professor Paul Green in the late 1960s. In a recent talk with Knowledge@Wharton, Green discusses, among other things, new … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Market Research, Marketing / Sales

Those of us who have been thwarted in our efforts to find a copy of a just-released video at our local video store will be interested in research conducted by Wharton professor Gerard Cachon and Martin A. Lariviere from the Kellogg Graduate School of Management. Their studies suggest that using a revenue-sharing model can be a smarter way to do business – and provide enough … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Operations, Strategy

Former football coach Dick Vermeil is now working with Safeguard Scientifics and Bridge Tech Partners on a $150 million venture capital fund that will support women and minority-owned firms in the technology, media and communications areas. But his ideas about leadership are based on a career in which he led two different teams to the Superbowl two decades apart. Vermeil shared his thoughts on being … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subject: Leadership

CEO of Excite@Home

Content: Thought Leader | Source: Knowledge@Wharton | Subject: Management | Industry: Telecommunications

Despite a tough year for online retailers, many observers still believe that online sites are an economically efficient medium because of their ability to draw millions of customers to browse through thousands of products. But just how and when do online visitors become online purchasers? A new Wharton research paper entitled, “Which Visits Lead to Purchases?: Dynamic Conversion Behavior at E-Commerce Sites,” analyzes conversion rates … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Customer Related, IT / Technology / E-Business

One of the potential advantages that successful privately-held companies have over their public competitors is their ability to make long-term strategic decisions based, in part, on what has been called “patient capital.” It means not having to answer to securities analysts and outside investors who tend to favor short-term results and short-sighted strategy. But firms can find this advantage only if they have a unified … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subject: Corporate Governance

As businesses strive to implement innovative web-based initiatives, they increasingly will have to pay attention to e-commerce business models. What exactly is a business model, how does it differ from a revenue model, and why is it so important? Raffi Amit and Christoph Zott answer these questions and more in a new paper called “Value Drivers of E-Commerce Business Models.” They also develop a framework … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: IT / Technology / E-Business, Strategy

The European Union today consists of 15 members and it will expand significantly in years to come with the addition of countries from eastern and southern Europe. Europe’s economies are, on the whole, strong, and companies there have lately demonstrated uncharacteristic aggression in acquiring other firms. Yet stumbling blocks to closer cooperation remain: Not all EU members, notably Britain, have embraced the euro, which recently … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: International – Europe, Trends / Analysis

Let’s face it. Anyone reading this article thinks that information about how to reward highly-regarded employees applies to them. And we all have ideas about what these rewards should be (more money, bigger title, bigger office, etc.) But short of giving out stock options that will be worth $500 zillion in six months, how can managers provide meaningful incentives, and rewards, for star performers? Wharton … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Human Resources, Organizational Behavior

What do the Firestone Tire crisis, the Watergate scandal, Three-Mile Island, and most airline crashes have in common? Quite simply, it would have been almost impossible for each of these disasters to have occurred without a serious chain of unchecked errors leading up to the catastrophe. Whether it is a physical disaster, a political blunder or a serious corporate misstep, the ensuing investigation inevitably reveals … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subject: Management

For companies that want to approach entrepreneurial opportunities on the Internet seriously-and with a view to turning profits-a new research paper by Sendil Ethiraj, Isin Guler and Harbir Singh offers useful insights. The researchers provide a conceptual framework to analyze Internet strategies, and they also look at business models and examine their components. In addition, Ethiraj, Guler and Singh explore what makes some business models … [ Read more ]

Content: Article | Authors: Harbir Singh, Isin Guler, Sendil Ethiraj | Source: Knowledge@Wharton | Subjects: IT / Technology / E-Business, Strategy