93 Posts found for Source: ManagementFirst

In an era of job insecurity, how can organizations motivate their employees? And how can individuals reduce their vulnerability to restructuring and job loss? Creating employability suggests a training approach that may match the needs of both parties.

Content: Article | Author: Michael Bagshaw | Source: ManagementFirst | Subjects: Human Resources, Management

“Cultural barriers” to sharing knowledge has more to do with how you design and implement your knowledge management effort than with changing your culture. It involves balancing the visible and invisible dimensions of culture; visibly demonstrating the importance of sharing knowledge and building on the invisible core values.

Content: Article | Authors: Carla O’Dell, Richard McDermott | Source: ManagementFirst | Subjects: Knowledge Management, Organizational Behavior

Renée Mauborgne is Distinguished Fellow and Affiliate Professor of Strategy and Management at INSEAD and a fellow of the World Economic Forum. She is an advisor to corporations in diverse industries in the USA, Europe and Asia-Pacific region. Read what she has to say about the challenges of “value innovation” and the concepts of “fair process” and new “market space”.

Content: Article | Source: ManagementFirst | Subjects: People, Strategy

ManagementFirst.com interviews Andy Neely, Professor of Operations Strategy and Performance, and Director of the Centre for Business Performance at Cranfield School of Management. Neely has been researching and teaching in the field of business performance measurement since the late 1980s. He offers some interesting insight into performance measurement systems, including some drawbacks to the well-known Balanced Scorecard (which his group has expanded and calls The … [ Read more ]

Content: Article | Source: ManagementFirst | Subject: Management

The major argument for value innovation is that it tends to be far more profitable than “me too” launches or the introduction of products that claim marginal improvement on the original. While the latter categories make up some 86% of overall new product launches, they only account for 62% of increased revenue and 39% of increased profits. Meanwhile value innovations, which only represent 14% of … [ Read more ]

Content: Quotation | Source: ManagementFirst | Subjects: Innovation, Strategy

The spread of customer loyalty schemes amongst retailers has been spurred on by a belief that these schemes enable large organizations to build real relationships with their customers and thus retain their loyalty over time. Consumer equity in relationship marketing questions that assumption and whether the potential truly exists for relationship marketing of consumer goods.

Content: Article | Authors: Humphrey Bourne, Isabelle Szmigin | Source: ManagementFirst | Subjects: Customer Related, Marketing / Sales

It is now more than ever that businesses must look to their customers. Ask them what they want, what they need. Listen to them. Perhaps it’s finally time to ask those 75 painful questions about your customer service.

Content: Article | Author: Hubert Rampersad | Source: ManagementFirst | Subjects: Customer Related, Management

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Several management writers have identified common threads to successful change, including focus on the organization’s mission and core competencies while re-designing structures around processes. But what happens when an organization’s mission becomes obsolete, and its core competencies have sharply diminished in value?

Content: Case Study | Sources: Los Alamos, ManagementFirst | Subjects: Change Management, Organizational Behavior

Influential voices are suggesting that far from whistleblowing – informing on organizations that commit illegal or unethical acts, provide poor value for money, or endanger health and safety – being subversive and undesirable, it may sometimes deserve high praise. The increasing interest in business ethics has gone hand-in-glove with the interest in whistleblowing.

Content: Article | Author: Gerald Vinten | Source: ManagementFirst | Subject: Ethics

“Many books and management experts have predicted a world into the next millennium of rapidly increasing change and the need for managers to be able to respond in ways that have not been previously imagined. In this article we set out a way in which both managers and trainers can act differently in order to create a creative climate within their organization.”

Editor’s Note: I found … [ Read more ]

Content: Article | Authors: Almeric Johnson, Dave Sharman | Source: ManagementFirst | Subjects: Innovation, Management

This article takes a look at key areas to focus on in an attempt to build a more customer-focused organization. The key areas are broken into “soft” and “hard” aspects.

Content: Article | Authors: Sarah Cook, Steve Macaulay | Source: ManagementFirst | Subject: Customer Related

This article takes a look at the historical move from the use of and adverbial embellishment in communicating thought to the use of “pictorial metaphors” and numbers.

Editor’s Note: the article is o.k. but the meat is in the bullet point list of tips for presenting numbers found at the end of the article.

Content: Article | Author: Roberta I. Shaffer | Source: ManagementFirst | Subject: Productivity / Work Tips

This article begins with an overview of Internet security and the technologies used in protecting the data on a computer system. Next, this article investigates the awareness of Internet security in selected industries from the public and the private sectors. New developments and challenges regarding data protection and Internet security are addressed in the last sections.

Content: Article | Authors: David C. Chou, David C. Yen, Steve Hawkins | Source: ManagementFirst | Subject: IT / Technology / E-Business

According to recent figures, 69% of organizations claim to perform some sort of checks on potential employees, yet we continually hear about bogus directors or fraudulent CEO’s. This article not only highlights the importance of thoroughly screening applicants, but provides you with handy tips to ensure you don’t regret your recruitment decisions.

Content: Article | Source: ManagementFirst | Subject: Human Resources

Leading through a merger or acquisition is one of the most challenging times for a manager or CEO, often requiring more social adjustment than many major life events. You will need courage to allow the emotions of your employees to be surfaced, the persistence to maintain focus on the business in the midst of turmoil and the patience to deal with individuals one to one. … [ Read more ]

Content: Article | Source: ManagementFirst

One concept to emerge from this drive for quality is internal customer service; the idea that an organization consists of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. The basic assumption is that if everybody strives to provide their “internal customer” with better service, then the end customer will receive higher … [ Read more ]

Content: Article | Authors: Fred Luthans, Steve Farner, Steven M. Sommer | Source: ManagementFirst | Subjects: Customer Related, Management

The central challenge of management development is to control and manage the learning process of managers, focused on individual development and career success and/or reaching organizational goals.

Content: Article | Authors: Lidewey van der Sluis-den Dikken, Ludwig H Hoeksema | Source: ManagementFirst | Subjects: Human Resources, Management