Diversity in the boardroom?

The question of the desirablity and value of board diversity is not new. Yet there can still be disagreement as to the scope and goal of diversity and the way in which this should be achieved.

Money maketh the Internet firm: how funding impacts culture

A quick look at culture implications of the three primary funding models for startups:
– Self-funding from the entrepreneur’s personal resources and “friends and family”
– Funding from venture capital firms
– Funding from larger corporate and governmental agencies

Measurement and tracking of brand equity in the global marketplace – The PepsiCo experience

Marketing practitioners and academics alike regard brand equity as a platform upon which to build a competitive advantage, future earnings streams, and shareholder wealth. Nevertheless, the conceptualization and measurement of brand equity, including its sources and outcomes, remain a challenge.

SAS Dares to Win Battle for the Airways

How many times have you heard someone say, “you must listen to your customers in order to succeed?” Scandinavian Airline SAS piloted a scheme that has shown how observing and listening to customers really can lead to successful product development and relationship building.

International Pricing – A Market Perspective

Differences in local preferences require organizations to adapt pricing policies when appealing to international markets. In Japan, for example, status, quality and price are so deeply linked that price reductions often have the surprising effect of reducing sales. This paper seeks to discuss the factors that must be taken into account when determining the international pricing of a product. It also seeks to identify ways … [ Read more ]

Beyond Training: Reconceptualising Learning at Work

“In a relatively known and predictable world rational solutions can be planned, for training as for anything else. A programme can be organised and implemented so that a workforce acquires the skills it needs. These skills will be the possessions of individuals. But perhaps we are beginning to see the limitations of this way of understanding things. To conceive learning objectives as WISE and OPEN … [ Read more ]

Johann Wolfgang von Goethe

Daring ideas are like chessmen moved forward; they may be beaten, but they may start a winning game.

Patricia Bryans, Richard Smith

[The concept of] restoration acknowledges that people need to have something “put back”, restored to them through their daily work. This is especially true where the knowledge economy denies people the familiar satisfactions of predictability and of the regular production of tangible goods.

Patricia Bryans, Richard Smith

We advocate the need to go beyond training and development because we recognise that neither is enough and each has its characteristic limitations. Development is too open, training not open enough. Training cannot cope with a world of uncertainty, while development may accept it to the point of giving no guidance in how to shape the world. Training cannot deal with a high degree of … [ Read more ]

Block (?)

When governance has the texture of service it calls for a like response from those governed.

Why Organizations Fail

Companies such as Pan Am provide classic case examples of failure. From examining such cases, current literature has identified four notable areas of failure within organizations. In addition, the authors carried out a survey on front-line supervisors and managers asking what factors they thought contributed to organizational failure. Six of the top causes of failure are presented.

Expecting the Unexpected

Now you see it. And then you don’t. The emerging economy that will dominate the next century will be governed by a series of factors or “discontinuities” that managers need to prepare for.

Knowledge Management for Business

Emin Civi asks ‘What is knowledge management?’ and ‘Why is it important?’ and discusses issues associated with knowledge and identifies five general steps to knowledge management success.

E-mail Use and Abuse

The use of electronic mail has grown exponentially in the last five years. When used properly, it is a very effective messaging and information medium. However, abuse of e-mail can be a significant risk to a company. Read about why an email policy is necessary and guidelines for establishing one.

Are Organizational Structures the Key to Brand Success?

There is strong theoretical support for the idea that flatter structures, organized around work processes rather than functions, may be better positioned to understand customer needs and deliver appropriate brand propositions. There is, though, little empirical evidence identifying which structures best enable companies to do this. This article takes a look at Philippa Hankinson’s study comparing the organizational structures of companies taken from the … [ Read more ]

Transformational Leadership in the Context of Organizational Change

While change management depends on leadership to be enacted, to date there has been little integration of these two bodies of literature. The key role leaders play in the change process has been noted by change theorists, yet there is no conclusive research that focuses on this relationship between leadership and change. Recent theoretical research has attempted to integrate change as a contextual variable influencing … [ Read more ]

Soichoro Honda

Success represents the 1 percent of your work which results only from the 99 percent that is called failure.

Coaching for Results

Athletes and actors have known for years about the value of coaching in improving performance. Now more and more individuals are turning to coaches to help guide them through the increasing complications of day-to-day life and business.

The Rainbow of Leadership

To understand the elusive concept of leadership we must study interactions between people and situations, since leadership, like the equally elusive rainbow, is a result of interaction. In the case of a rainbow it is between sunlight and rain, in the case of leadership it is interaction between people, or between people and situations.