ManagementFirst.com interviews Andy Neely, Professor of Operations Strategy and Performance, and Director of the Centre for Business Performance at Cranfield School of Management. Neely has been researching and teaching in the field of business performance measurement since the late 1980s. He offers some interesting insight into performance measurement systems, including some drawbacks to the well-known Balanced Scorecard (which his group has expanded and calls The Performance Prism).
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