Top Executives Need Feedback—Here’s How They Can Get It

As executives become more senior, they are less likely to receive constructive performance and strategic feedback. They can get it by calling on their junior colleagues.

Remapping Your Strategic Mind-Set

Shake up your thinking by looking at the world from the perspective of a particular country, industry, or company. “Rooted” maps can help you unearth hidden opportunities and threats.

Freeing up the Sales Force for Selling

Most sales reps spend less than half of their time actually selling. Here’s how companies can reshape sales operations to allow them to focus on their real job.

John Hagel III and Marc Singer

Beneath the surface of most companies are three kinds of businesses—a customer relationship business, a product innovation business, and an infrastructure business. Although organizationally intertwined, these businesses differ a great deal. …These three businesses rarely map neatly to a corporation’s organizational structure. Rather, they correspond to what are popularly called “core processes”—the cross-functional work flows that stretch from suppliers to customers and, in combination, define … [ Read more ]

Competitive Advantage from Better Interactions

Tacit interactions are becoming central to economic activity. Making those who undertake them more effective isn’t like tweaking a production line.

A Better Way to Cut Costs

Downsizing all parts of a company equally may seem fair, but it doesn’t make sense. Targeted cuts and capability-building efforts do.

The Perils of Bad Strategy

Bad strategy abounds, says UCLA management professor Richard Rumelt. Senior executives who can spot it stand a much better chance of creating good strategies.

What Makes Your Stock Price Go Up and Down

Identifying and understanding important individual investors can help corporate executives predict the direction of share prices.

Paying Back Your Shareholders

Successful companies inevitably face that prospect. The only real question is how.

The Five Types of Successful Acquisitions

Companies advance myriad strategies for creating value with acquisitions—but only a handful are likely to do so.

Sparking Creativity in Teams: An Executive’s Guide

Senior managers can apply practical insights from neuroscience to make themselves—and their teams—more creative.

Seven Steps to Better Brainstorming

Most attempts at brainstorming are doomed. To generate better ideas—and boost the odds that your organization will act on them—start by asking better questions.

Putting a Value on Training

Training programs generate greater value for organizations when the curricula reflect key business performance metrics. Testing real-world outcomes is crucial.

Playing War Games to Win

They can be a powerful business tool—but only if you get the design right.

Suzanne Heywood, Dennis Layton, and Risto Penttinen

Companies should start any cost-cutting initiative by thinking through whether they could restructure the business to take advantage of current and projected marketplace trends (for instance, by exiting relatively low-profit or low-growth businesses) or to mitigate threats, such as consolidating competitors. An important part of the analysis is to understand a company’s financial situation and the range of potential outcomes under a number of different … [ Read more ]

How CFOs can Keep Strategic Decisions on Track

The finance chief is often well placed to guard against common decision-making biases.

Scott C. Beardsley, Bradford C. Johnson, and James M. Manyika

We found that the performance of companies in relatively tacit-interactive sectors varied far more than that of other companies. The level of performance variability (defined as the standard deviation of performance divided by the mean level of performance) was 0.9 for companies in sectors with a low level of tacit interactions. Among companies in sectors with a middling number of tacit interactions it was 5.5, … [ Read more ]

Scott C. Beardsley, Bradford C. Johnson, and James M. Manyika

Managing for effectiveness in what economists call tacit interactions—the searching, coordinating, and monitoring activities required to exchange goods, services, and information—is about fostering change, learning, collaboration, shared values, and innovation. Workers engage in a larger number of higher-quality tacit interactions when organizational barriers (such as hierarchies and silos) don’t get in the way, when people trust each other and have the confidence to organize themselves, … [ Read more ]

Rethinking Knowledge Work: A Strategic Approach

Knowledge workers’ information needs vary. The key to better productivity is applying technology more precisely.

Andrew Campbell, Sven Kunisch, and Günter Müller-Stewens

Badly judged centralization can stifle initiative, constrain the ability to tailor products and services locally, and burden business divisions with high costs and poor service. Insufficient centralization can deny business units the economies of scale or coordinated strategies needed to win global customers or outperform rivals.