Mission Critical
The challenge of improving job performance becomes even greater in tough economic times. The solution: an approach to performance improvement that focuses on those workforces vital to business success and financial results.
Content: Article | Authors: Dorothy V. VonDette, Patrick Mosher | Source: Outlook Journal (Accenture) | Subjects: Human Resources, Organizational Behavior
Leadership: Called to Serve
As the nonprofit sector grows and organizations become increasingly complex, more and more executives are being invited to lend their skills as board members. Here are eight principles for effective governance that can help a broad range of nonprofit groups be more successful.
Content: Article | Authors: Keith Cerny, Vernon Ellis | Source: Outlook Journal (Accenture) | Subject: Nonprofit
The Subtle Power of Virtual Collaboration
By using a whole battery of new technologies, companies have found ways for their people to work together on essential tasks while essentially staying put. Sure, the savings can be dramatic. But before you abandon direct interpersonal interaction altogether, you need to ask yourself some fundamental questions.
Content: Article | Authors: Craig Mindrum, Ph.D., Reinhard Ziegler | Source: Outlook Journal (Accenture) | Subject: Management
Budget Process Benchmarks
Avoiding the Perils of Traditional Due Diligence
Checking too quickly and focusing too narrowly can be a recipe for disaster. Successful acquirers take a different approach: the disciplined prioritization and organization of a number of fundamental-but often neglected-principles. Call it strategic due diligence.
Content: Article | Authors: Justin Jenk, Michael May, Patricia Anslinger | Source: Outlook Journal (Accenture) | Subject: Best Practices
Alliance Network Strategy
Toward a Customer Meritocracy
Most companies need to rethink their basic assumptions about how sales and service programs are designed, funded and managed. And as they transform customer care, their mantra must be: All customers are not created equal.
Content: Article | Authors: Paul F. Nunes, Robert E. Wollan | Source: Outlook Journal (Accenture) | Subjects: Customer Related, Management
Leading With an Invisible Hand
Adam Smith’s ideas about the competitive marketplace can work inside companies as well. Internal electronic markets can convert the widely dispersed knowledge, preferences and beliefs of people within an organization into decisions that can improve resource allocation, predictive abilities-and the bottom line.
Content: Article | Author: Ajit Kambil | Source: Outlook Journal (Accenture) | Subjects: Best Practices, Management
Human Performance: How to Boost Your Workforce Performance ROI
A new diagnostic tool can not only demonstrate conclusively the link between human capital development practices and total shareholder return. It can also provide practical guidance for which investments are likely to yield the greatest return.
Content: Article | Authors: Peter Cheese, Robert J. Thomas | Source: Outlook Journal (Accenture) | Subjects: Human Resources, Organizational Behavior
How to Beat the Budget Blues
In today’s turbulent economy, strategic planning that relies on industrial-age budgeting is bound to fail. But a number of companies are using technology to replace outmoded practices with efficient, flexible budget systems that can improve performance and boost shareholder returns.
Content: Article | Authors: Herman R. Heyns, Michael R. Sutcliff | Source: Outlook Journal (Accenture) | Subjects: Best Practices, Finance
Service Management: Turning Service Into a Growth Engine
There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. The authors describe how companies can establish service as a differentiator with high margins, even in difficult economic times, including a discussion on four typical stages of organizational development.
Content: Article | Authors: Brian M. Sprague, C. Edwin Starr, David J. Standridge | Source: Outlook Journal (Accenture) | Subjects: Organizational Behavior, Strategy
Morris Chang
Morris Chang is Founder and Chairman of Taiwan Semiconductor Manufacturing Company
Content: Thought Leader | Source: Outlook Journal (Accenture) | Subject: Management | Industry: Semiconductor
Conversation Style Map
Influencers of Conversational Style
What Did the Winners of the Last Recession Do Right?
Despite widespread optimism among their leaders, many companies were unable to turn the last recession to their advantage. What separated the winners from the losers? Research by the Accenture Institute for Strategic Change found that innovative perspectives on existing knowledge, tools and relationships drove sustained post-recession competitive advantage. Read about what actions the winners took to strengthen their positions.
Content: Article | Authors: Brian McCarthy, Jane C. Linder | Source: Outlook Journal (Accenture) | Subjects: Best Practices, Strategy
Michael Bloomberg
Founder and CEO, Bloomberg L.P. (note that this interview took place years before he became mayor of NYC)
Content: Thought Leader | Source: Outlook Journal (Accenture) | Subject: Management | Industry: Finance / Banking
The 50 Top Business Gurus
The first authoritative ranking of business intellectuals offers managers and executives an objective way to evaluate who’s who among purveyors of management advice and new ideas.
Content: Online Resource | Source: Outlook Journal (Accenture) | Subject: People
Stemming the Brain Drain
Knowledge loss, often an unintended consequence of downsizing, can be one of the costliest problems confronting organizations today. It is also one of the most widely ignored. Better workforce planning and targeted knowledge-retention initiatives can help you avoid losing this key source of competitive advantage.
Content: Article | Authors: David W. De Long, Thomas O. Mann | Source: Outlook Journal (Accenture) | Subjects: Knowledge Management, Organizational Behavior
Changing the Way You Look at Risk
Most corporate risk managers are more concerned about potential catastrophes and financial risk than about operational risks like fraud and mismanagement. As recent events have shown, such inattention can be fatal. Is it time to change your company’s risk management culture?
Content: Article | Authors: Craig Mindrum, Ph.D., Mark Q. Smith | Source: Outlook Journal (Accenture) | Subject: Risk Management
When Two Brands are Better than One
By focusing on combining the best capabilities of both partners, innovative and durable co-branding programs can create significant value for companies and their customers. And they can be particularly useful in an environment of spending constraints.
Editor’s Note: read on for an overview of the four main types of co-branding…
Content: Article | Authors: Patrick D. Lynch, Paul F. Nunes, Stephen F. Dull | Source: Outlook Journal (Accenture) | Subject: Marketing / Sales
