Mission Critical

The challenge of improving job performance becomes even greater in tough economic times. The solution: an approach to performance improvement that focuses on those workforces vital to business success and financial results.

Leadership: Called to Serve

As the nonprofit sector grows and organizations become increasingly complex, more and more executives are being invited to lend their skills as board members. Here are eight principles for effective governance that can help a broad range of nonprofit groups be more successful.

The Subtle Power of Virtual Collaboration

By using a whole battery of new technologies, companies have found ways for their people to work together on essential tasks while essentially staying put. Sure, the savings can be dramatic. But before you abandon direct interpersonal interaction altogether, you need to ask yourself some fundamental questions.

Avoiding the Perils of Traditional Due Diligence

Checking too quickly and focusing too narrowly can be a recipe for disaster. Successful acquirers take a different approach: the disciplined prioritization and organization of a number of fundamental-but often neglected-principles. Call it strategic due diligence.

Toward a Customer Meritocracy

Most companies need to rethink their basic assumptions about how sales and service programs are designed, funded and managed. And as they transform customer care, their mantra must be: All customers are not created equal.

Leading With an Invisible Hand

Adam Smith’s ideas about the competitive marketplace can work inside companies as well. Internal electronic markets can convert the widely dispersed knowledge, preferences and beliefs of people within an organization into decisions that can improve resource allocation, predictive abilities-and the bottom line.

Human Performance: How to Boost Your Workforce Performance ROI

A new diagnostic tool can not only demonstrate conclusively the link between human capital development practices and total shareholder return. It can also provide practical guidance for which investments are likely to yield the greatest return.

How to Beat the Budget Blues

In today’s turbulent economy, strategic planning that relies on industrial-age budgeting is bound to fail. But a number of companies are using technology to replace outmoded practices with efficient, flexible budget systems that can improve performance and boost shareholder returns.

Service Management: Turning Service Into a Growth Engine

There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. The authors describe how companies can establish service as a differentiator with high margins, even in difficult economic times, including a discussion on four typical stages of organizational development.

Morris Chang

Morris Chang is Founder and Chairman of Taiwan Semiconductor Manufacturing Company

What Did the Winners of the Last Recession Do Right?

Despite widespread optimism among their leaders, many companies were unable to turn the last recession to their advantage. What separated the winners from the losers? Research by the Accenture Institute for Strategic Change found that innovative perspectives on existing knowledge, tools and relationships drove sustained post-recession competitive advantage. Read about what actions the winners took to strengthen their positions.

Michael Bloomberg

Founder and CEO, Bloomberg L.P. (note that this interview took place years before he became mayor of NYC)

The 50 Top Business Gurus

The first authoritative ranking of business intellectuals offers managers and executives an objective way to evaluate who’s who among purveyors of management advice and new ideas.

Stemming the Brain Drain

Knowledge loss, often an unintended consequence of downsizing, can be one of the costliest problems confronting organizations today. It is also one of the most widely ignored. Better workforce planning and targeted knowledge-retention initiatives can help you avoid losing this key source of competitive advantage.

Changing the Way You Look at Risk

Most corporate risk managers are more concerned about potential catastrophes and financial risk than about operational risks like fraud and mismanagement. As recent events have shown, such inattention can be fatal. Is it time to change your company’s risk management culture?

When Two Brands are Better than One

By focusing on combining the best capabilities of both partners, innovative and durable co-branding programs can create significant value for companies and their customers. And they can be particularly useful in an environment of spending constraints.

Editor’s Note: read on for an overview of the four main types of co-branding…