There is substantial shareholder value hidden in servicing products after they are sold. In fact, over time, service may actually contribute more to earnings than sales do. The authors describe how companies can establish service as a differentiator with high margins, even in difficult economic times, including a discussion on four typical stages of organizational development.
Content: Article
Authors: Brian M. Sprague, C. Edwin Starr, David J. Standridge
Source: Outlook Journal (Accenture)
Subjects: Organizational Behavior, Strategy
Authors: Brian M. Sprague, C. Edwin Starr, David J. Standridge
Source: Outlook Journal (Accenture)
Subjects: Organizational Behavior, Strategy
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Excellent