Supply Chain: Dangerous Liaisons

The benefits of good relationships with suppliers are now clear. But some partnerships are a waste of time and money, others are actually dangerous, and only a few will justify taking the risks that fully integrated collaboration demands.

Information Capabilities

Effective information use is determined by three capabilities: technology, management practices, and organizational behaviors and values. These can, in turn, be broken down into 15 different dimensions.

Business Models: Cautionary Tales

Responding to market changes with the wrong business model can be fatal. But it happens all the time. Here are 10 traps to avoid.

Editor’s Note: this article was written when the term “New Economy” was still in vogue. Ignoring that fact, there is some good general analysis and advice in this article.

Ratan Tata

Ratan Tata is chairman of Tata Sons, India’s largest business group and an industrial power for more than 100 years. The group is a conglomerate of 80 operating companies, with interests as diverse as steel, trucks, cars, cement, ball bearings, hotels, oil drilling, construction, telecommunications, fertilizer and earthmoving equipment.

Back to Basics

Today, the paradox of systems development and management is that as the business and technology environments become more complex, delivery methods must become simpler. This fundamental approach to methodology is essential for success.

Timing the Handoff

Converting prospects to paying customers is more expensive-and far less effective-than it should be for many companies. Here’s a systematic way to help you improve the distribution of leads to sales reps.

Redefining High Performance

What drives great companies? In an environment of unprecedented complexity, traditional explanations and prescriptions are no longer adequate. To become a high-performance business today requires an entirely new framework of understanding-and a new set of practical, solutions-oriented capabilities.

Why Ideas Matter

What is the current state of business thinking? Have we generally benefited from the flood of ideas developed over the past dozen or so years, or is contemporary management theory simply so much hype and hot air? That’s the question Outlook’s editors asked us to address. It’s a provocative question, especially for people like us who’ve made their living in the idea business during that … [ Read more ]

Listen up! The Economics of Attention

Learning to manage your organization’s scarcest asset.

Maximizing Your Return on Investment in Human Performance

How businesses treat their people has a demonstrable effect on the bottom line. But few executives know how to encourage the kind of high-performance work practices that will help employees create value for their companies. A comprehensive new human-performance framework can help organizations invest in their people so that performance-and, ultimately, overall business value-will increase in a consistent, predictable way.

Strategy: Building Better Alliances

With alliances accounting for more and more of companies’ market value, effective alliance management has never been more important. Yet nearly half of these strategic partnerships fail. Here’s how to create a lasting relationship.

Editor’s Note: there are quite a few good articles on this topic listed on MBA Depot (this one is o.k. but not great). Do a keyword search on alliance. One particular … [ Read more ]

eCommerce: The New Realities of Dynamic Pricing

Frequently varying online prices in response to changing market conditions can maximize returns and create a potential new source of competitive advantage. So why are so few companies putting this strategy to use?

Accelerate Growth, Cut Costs by Optimizing Marketing’s Return on Investment

Does your organization find it difficult to determine which marketing programs are most beneficial? Innovative techniques are now making it possible to truly measure and improve the return on marketing investments. The author from Accenture’s Customer Relationship Management service line outlines six steps to embedding an ROI mindset in your company.

Brave New World: Eight Steps to a Winning Startup

Accenture research has identified eight critical factors that startups must get right early in their lifecycles and must manage effectively to be successful. That old management adage “Stay focused on two or three things you do well” probably still works for a large, developed organization. But it is too simplistic for a startup. The start up CEO must be vigilant about keeping the entire constellation … [ Read more ]

Let’s Talk

Commerce is once again becoming conversational as technology enables companies to interact intelligently with individual customers across time. Gaining a better understanding of the mechanics of good conversation can help businesses become more than good companies-they can also become good company.

Editor’s Note: this is an excellent article and deceptively so. I first started skimming it and halfway through realized that it contained a lot … [ Read more ]

“Anyone Here Have Any Bright Ideas?”

That’s one way to encourage innovation in your workforce. But to be successfully innovative-to find new efficiencies and develop new products and services-organizations need to take a more systematic approach. Here’s how to set the best ideas free.

The Art of Work

High-end knowledge workers are a lot like artists: They crave autonomy, resist routine and embrace risk. But that doesn’t mean that companies can’t do anything to improve their performance. Here are five principles for enhancing the innovation and creativity of this critical group of employees.