The Myth of the Coveted Loyal Shopper

Bottom Line: When it comes to consumer goods, infrequent purchasers, not faithful customers, seem to drive market-share growth.

Jonathan Haidt

Dynamism is the drive to work, create, and innovate. It’s the desire to solve problems and do big things. Free market societies bring out dynamism like no other kind of society. But we also know creative destruction can hurt people. That feels wrong. We turn to government to tame capitalism, to make it more decent.

The Serious Fun of Shared Experiences at Work

Shared experiences are a powerful tool for managers to build high-performing teams. They help to shape values, norms, and behaviors that allow people to get work done more efficiently and effectively.

Succeeding at Your Job-Within-the-Job

To keep succeeding in your career, you need to uncover and learn to navigate your “job-within-the-job” — the unspoken, unwritten work that, among other challenges, requires you to manage constant change and navigate workplace politics, all while getting your best work done.

Tom Peters

[Author] Nick Taleb explained that if you are lucky enough to have been born of intelligent parents and if you work your ass off, you are statistically likely to have a pretty good career. If your career is any better than pretty good, it’s luck. There is no statement in life that I believe more than that. And the set of people on earth who … [ Read more ]

The Organization Man and Woman

I was struck, yet unsurprised, by a new survey featured in the Financial Times showing that women view “workplace culture” as the biggest impediment to their careers by a significant margin. Although work–life balance continues to monopolize public discussion, the number of female respondents reporting that a workplace designed by and for male advancement was the primary barrier to their own advancement was nearly double … [ Read more ]

Agreeable vs. Disagreeable CEO: Who Do You Want at the Helm?

An executive’s character traits are linked to certain patterns in a firm’s investments, strategy decisions, and overall performance, a new study finds.

Paul Leinwand, Cesare Mainardi

The identity of a successful company aligns three basic elements: a value proposition (how this company distinguishes itself from others in delivering value to customers); a system of distinctive capabilities that enable the company to deliver on this value proposition; and a chosen portfolio of products and services that all make use of those capabilities.

Paul Leinwand, Cesare Mainardi

When you can’t find a way to translate the strategic into the everyday, you have to rely on your existing functions to achieve your strategic goals. […] You risk becoming a company that perennially promises great things but never seems able to deliver.

Paul Leinwand, Cesare Mainardi

When you don’t commit to an identity, you risk becoming scattered among a variety of objectives. […] You gain a right to play in many markets, but a right to win in none.

In the Country of the MBAs

Your opportunity to distinguish yourself starts with being more willing than other MBA students to learn as you go, and with being more attuned to the high stakes of every decision you make.

Everyone else will be unconsciously following the dictates of some dead economist. In the country of the MBAs, you’ll have to strive to cultivate your judgment and figure out which ideas are worth … [ Read more ]

The Acceleration Factor

During the past six years, we have studied the behavior and performance of more than 3,000 teams across a range of organizations, functions, and geographies. Our data includes responses from the four groups associated with teams: the team leader, the team’s members, the line manager of the leader, and the team’s external stakeholders. Specifically, we surveyed them on 16 factors that together helped us determine … [ Read more ]

Nice Guys Finish First

According to a new study, nice guys finish first in the race up the corporate ladder. And yes, it’s usually guys who emerge victorious. Hiring committees tend to disproportionately value candidates’ interpersonal qualities, the authors found, and elevate far fewer similarly credentialed women than men to the CEO role.

The Double-Edged Sword of Overseas Experience

Executives who accumulate international experience are no more likely than others to advance their career at multinational companies.

Susan Cramm

In thinking about change, I like to use a simple three-part framework: capturing attention, securing approval, and orchestrating adoption. Like any simplifying framework, this has limitations. But it has one primary benefit: It emphasizes the need to go slow to go fast. What do I mean? Investing sufficient time and effort to gain attention and secure approval will increase the likelihood that organizations will adopt … [ Read more ]

Eric J. McNulty

No organization is perfect and there will always be flawed people who make bad decisions or take ill-advised actions. But the more comfortable the many good people in your company become at telling truth to power and the better the powerful become at hearing it, the less likely you are to confront an uncomfortable truth about your organization in the headlines. Resolve the small issues … [ Read more ]

Eric J. McNulty

It can be easy to reduce malfeasance to the acts of a few bad apples. This kind of thinking absolves the organization, and even the larger system, of blame — it’s a comfortable place for those invested in the status quo. I take a lesson from a healthcare system where I conducted a number of interviews earlier this year. Their quality ratings had gone from … [ Read more ]

Sally Helgesen, Beverly Kaye

Leaders who worry excessively — the up-all-night types — can set a cautious or even frightened tone that spreads discouragement. In Beveryly Kaye’s experience, “worried leaders tend to fail their people in one of two ways. They may be distracted and overlook signals people send about what they are capable of. Or they micromanage, either because they don’t trust their people or as a way … [ Read more ]

Beverly Kaye

People’s experience at work is determined by their manager, and the experience of managers is determined by those who manage them, going all the way up to senior leaders….Leaders who are optimistic about what their people can accomplish, and see challenge through the lens of opportunity, inspire confidence throughout the organization.

Knock, Knock. Who’s There? Your Boss

In most cases, when managers joke with their employees, it’s no laughing matter.