During the past six years, we have studied the behavior and performance of more than 3,000 teams across a range of organizations, functions, and geographies. Our data includes responses from the four groups associated with teams: the team leader, the team’s members, the line manager of the leader, and the team’s external stakeholders. Specifically, we surveyed them on 16 factors that together helped us determine the clarity of the team’s mandate; its ability to govern and be accountable; its behaviors (for example, how it handles conflict); its aptitude for creating strong connections; and its capability for renewing itself continuously. Of the 16 factors we studied, we found the widest differences between the highest and lowest performers in five areas. Here, we discuss those differences and make suggestions to close the gap.
Author: Colin Price
Subjects: Organizational Behavior, Teamwork