The Far Reach of Supportive Senior Managers

Leaders at the top have more impact on employee morale and retention than direct bosses do.

The Offline Executive

A manager’s effectiveness depends not only on using e-mail and other electronic communication, but also on learning to shut it down.

The Weakness of Positive Thinking

When an upbeat management style becomes excessive, it wards off reality and asks for trouble.

Mad about Leadership

James O’Toole, author of more than a dozen leadership and management books, and coeditor of Good Business: Exercising Effective and Ethical Leadership, introduces an excerpt from The End of Leadership, by Barbara Kellerman, that takes the leadership industry to task.

The Case for the Brand Ideal

Behind many a successful product, there’s a sharply focused intention to improve lives.

Barry Jaruzelski, John Loehr, and Richard Holman

Culture matters, enormously. Studies have shown again and again that there may be no more critical source of business success or failure than a company’s culture — it trumps strategy and leadership. That isn’t to say that strategy doesn’t matter, but rather that the particular strategy a company employs will succeed only if it is supported by the appropriate cultural attributes.

Managing in a Multipolar World

Emerging markets are shifting the balance of economic power, and for multinationals, a “business as usual” approach will no longer suffice.

Meg Wheatley

In most companies, we do not have (and I believe won’t have for the foreseeable future) the money to fund the work that we have to do. Leaders have two choices. One, they can tap the invisible resource of people who become self-motivated when invited to engage together. This approach has well-documented results in higher productivity, innovation, and motivation, but it requires a shift from … [ Read more ]

Meg Wheatley

I have a lot of sympathy for leaders who think that it’s their job to keep things in control, but when they use fear as a motivator, they shut down people’s brains and, as leaders, create the conditions for everyone to fail.

Corey Yulinsky

When employees ask, “What do you want me to do differently and why?” and “What’s in it for me?” leaders who respond with a clear message will dramatically enhance progress.

The Steve Jobs Way

Leaders can learn a lot from the late Apple CEO, but not all of it should be emulated.

Stephen Covey

The test of understanding is not when you tell others, “I understand you”; rather, it’s when they tell you, “I feel understood.” But we will seldom reach understanding without first listening.

Stephen Covey

The essence of leadership is to get results in a way that inspires trust. Although there are many behaviors that create trust, none offers greater leverage than listening. Yet, remarkably, it remains something many managers fail to do well.

The Thought Leader Interview: Sylvia Nasar

The renowned author discusses how the great economists uncovered the basic truth about progress, prosperity, and productivity, and the reasons you should be careful which ideas you listen to.

Henry Mintzberg and Peter Todd

Managing is not a science; it is a subtle and nuanced practice, learned mostly on the job, through paying close attention to gestures and tone of voice. This “soft information” is an integral part of managing, and is gathered by talking and listening in meetings, during chance encounters, or on the phone. Using only words ― sending a text message or an e-mail ― takes … [ Read more ]

Henry Mintzberg and Peter Todd

Managers who are in touch only through their keyboard are out of touch with the vast world beyond it. They risk substituting breadth for depth. Recent research shows that we may have more connections today, but fewer relationships. Facebook and LinkedIn can complement but not replace the personal interactions at the heart of managing effectively. Managers who believe that they can learn about their department … [ Read more ]

How to Be a Truly Global Company

Many multinational business models are no longer relevant. Skillful companies can integrate three strategies — customization, competencies, and arbitrage — into a better form of organization.