Annette Simmons

Some leaders tend to have a large circle of concern: They’re thinking about the effects of their decisions on a large group of people, now and into the future. Others think in a smaller circle: who they have to please and how to get it done. A leader’s ability to be strategic is a function of having bigger circles of moral concern. But that quality … [ Read more ]

Delivering on your promises

In The Ends Game, professors Marco Bertini and Oded Koenigsberg explain how companies can help their customers meet goals by rewriting the rules of commerce.

Daniel Dines

I feel that [humility] is the best trait a person can achieve in life, because we are not born humble. On the contrary, I think we are born quite arrogant. Ego is the worst enemy. And humility is like a muscle. You have to exercise it every day. But it can make you listen to others. It gives you the power to change your mind … [ Read more ]

Daniel Dines

If you look holistically at our known history, like the past 10,000 years, with the invention of agriculture, we’ve been trapped in repetitive work that produced goods and then trapped more and more people in the same cycle. And I think now, we are on the verge of reversing this cycle. So automation technology will free people from doing work they don’t like, because nobody … [ Read more ]

What if every job seeker got a living-wage job?

Economist Pavlina R. Tcherneva demolishes the idea that there is an optimal rate of unemployment and makes a timely case for a national job guarantee.

Paul Polman

Some people think greed is good, and some in the financial markets even more so. But generosity always wins long term. Companies are a mere reflection of the human beings that make up that company. There is no reason companies can’t be more human either, and we somehow forgot that. Bringing companies back to humanity is what business leadership is all about: making positive contributions, … [ Read more ]

Can You Handle the Truth?

Three ways for leaders to stop missing essential information from across their organization.

Why Corporate Purpose Statements Often Miss Their Mark

Analysis of nearly 2,000 CEOs’ description of their company’s purpose reveals that most omit a critical detail: why their company is in business.

Josh Levs, Amy C. Edmondson

Psychological safety has received significant attention in recent years. Harvard Business School professor Amy C. Edmondson, credited with coining the term, has defined it in these pages as “the belief that the environment is safe for interpersonal risk taking. People feel able to speak up when needed — with relevant ideas, questions, or concerns — without being shut down in a gratuitous way.”

But I’ve found … [ Read more ]

Adam Bryant, David Reimer

A company’s most powerful cultural signals aren’t communicated by talking points. They’re determined by who gets promoted and who receives outsized rewards. Yet compensation and bonus frameworks in most organizations are still based almost solely upon financial results. In an effort to rule out subjectivity, such plans emphasize — and often focus exclusively on — achieving numerical targets. This oversimplified focus on the what of … [ Read more ]

Forces of Nature

Understanding how ecosystems grow, thrive, and regenerate can help leaders steer their organization in the future.

Adam Kahane

One challenge in working with powerful and capable actors is that they’re typically confident that they already know what’s going on and what they need to do. This makes it hard for them to see things from a different perspective. One way to help them is to give them opportunities to listen to and talk with people who have different experiences and whom they consider … [ Read more ]

Adam Kahane

Leaders actually have little capacity to make anyone do anything, so instead they need to think about how to help people connect to the understanding, intention, and will that can inspire them to act of their own volition.

Jeffrey Schwartz, Josie Thomson, Art Kleiner

The dynamics of any large organization — indeed, any complex human endeavor — are rife with unacknowledged interpersonal tensions, seemingly arbitrary restrictions, and murky priorities. As a young manager, you may find it hard to be heard or be taken seriously. Later, you may be given opportunities to solve problems, but without the authority (over staff and budget, for example) that the task would demand. Eventually, … [ Read more ]

Charles Handy

I now know that there isn’t [a handbook of so-called management]. Any that you may come across, including one that I wrote myself, will turn out to be practical common sense dressed up with long words to make it seem professional. I would only urge you to remember the three different activities of organizing, leading, and managing, and to apply them appropriately, because I truly … [ Read more ]

Charles Handy

Call someone a human resource and it is only one step further to assume that he or she can be treated like other things, be oiled and fueled, perhaps, but also controlled and even dispensed with when surplus to requirements.

Charles Handy

Think about this: Any organization whose key assets are talented or skilled people — universities, theaters, law firms, churches — don’t use the word manager to describe the people in charge. They call them deans, senior partners, bishops, directors, or team leaders. [In those organizations,] the title of manager is only used for those who are in charge of things, not people, that is, the … [ Read more ]

Revealing Leaders’ Blind Spots

There is very little overlap between the management areas leaders think they need to improve and the weaknesses identified by those they lead. Reconciling these differences will improve leaders and their organizations.

Six Keys to Unlocking Upskilling at Scale

Research suggests that with the right mind-set, technological literacy, and community engagement, you can shepherd your entire workforce into the digital future.

Jochen Menges

What it means to be happy differs widely among people. Some of us, when we say we want to be happy, actually mean that we want to feel calm and relaxed. That’s what we would consider a state of happiness. Then there are others who would say, “I want to be excited and enthusiastic. And if I’m feeling that, then I am happy.” There may … [ Read more ]