Dr. Trompenaars, a 48-year-old Amsterdam-based consultant of French and Dutch descent, and Dr. Hampden-Turner, a 65-year-old British writer with a long history of social science research in America, are the two most prominent figures focusing on cultural diversity in business today. Their “dilemma theory,” as they call it, argues that we can never grow to become great business leaders until we actively strive to embrace the behaviors and attitudes that feel most uncomfortable to us. The most effective management practices, they say, are those that gently force engineers, managers, and employees to embrace the unthinkable.
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