The Power of Civility

PLEASE NOTE
Leader to Leader transitioned to the Hesselbein Institute and older articles are no longer available. If you click through you will be taken to the Internet Archive site to find an archived copy.

Frances Hesselbein tackles the idea of manners and civility in the business world, supporting the view of Peter Drucker that “good manners are the lubricating oil of organizations.”

Editor’s Note: I don’t know about you, but I for one notice a lack of manners in business dealings all too frequently…especially so since the advent of increasingly digital communications.

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