Ultimately, e-learning will be most effective when it no longer feels like learning — when it’s simply a natural part of how people work: Today, people say, ‘I’m working,’ and what they’re doing is quickly answering emails and voice mails. They don’t say, ‘I’ve got the next two hours slotted for email.’ If you do things in small chunks, they become just another part of your job. We want learning to become just another part of people’s jobs. E-learning will be successful when it doesn’t have its own name.
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