Trust and Cooperation: The Payoff from a Great Place to Work [Archive.org URL]

On the basis of his research for The 100 Best Companies to Work for in America, Robert Levering has defined a great place to work as one where employees trust the people they work for, have pride in what they do, and enjoy the people they work with. Note that this definition does not equate a good workplace with specific policies or practices or with a bag of goodies, like on-site child-care centers or whatever the latest fad happens to be. Instead, this definition implies that the heart of a good workplace is in the quality of relationships in it.

He sees the workplace as composed of three interconnected relationships: between employees and management, between employees and their jobs, and between employees and other employees. Each relationship, in turn, rests on one or more essential elements.

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