While thus far objective quality measurements for outsourcing have been elusive, Accenture believes the eSourcing Capability Model will benefit both buyers and outsourcing providers who understand the value of a standardized approach to evaluate outsourcing capabilities. This paper from Accenture Outsourcing and Infrastructure Delivery describes the model, its potential benefits and promising pilot results.
Content: Article
Authors: Keith M. Heston, Shari L. Dove
Source: Accenture
Subjects: IT / Technology / E-Business, Outsourcing / BPO
Authors: Keith M. Heston, Shari L. Dove
Source: Accenture
Subjects: IT / Technology / E-Business, Outsourcing / BPO
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little depth