Managers are oriented to process, while leaders are attuned to substance. Process is concerned with establishing procedures for solving problems, while substance deals directly with the problems at hand. Process is soon related to obsessive thinking and depressive emotional states, while substance energizes and draws on imaginative thinking. Managers tend instinctively to delegate; leaders like to get involved in working toward solutions to substantive problems.
Content: Quotation
Author: Abraham Zaleznik
Source: Harvard Business School (HBS) Working Knowledge
Subjects: Leadership, Management
Author: Abraham Zaleznik
Source: Harvard Business School (HBS) Working Knowledge
Subjects: Leadership, Management
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