13 Posts found for Author: Susan Cantrell

Digital technology is changing the face of human resources. Top-performing HR organizations will likely respond by becoming smaller, less centralized and more project-oriented. Expertise in marketing and analytics will be highly valued. New ways to identify, attract and nurture talent could proliferate, with more emphasis given to workplace culture.

Content: Article | Authors: Catherine Farley, David Gartside, Himanshu Tambe, Maureen L. Brosnan, Susan Cantrell | Source: Accenture | Subject: Human Resources

Dramatic breakthroughs are being made in the study of brain function and human behavior. Recent advancements in talent analytics also have been extensive. The net effect is new opportunities for human resource organizations to improve workforce performance and business outcomes by concurrently leveraging science-based insights and emerging technologies.

Content: Article | Authors: Colin Sloman, David Gartside, Janice Simmons, Susan Cantrell | Source: Accenture | Subjects: Human Resources, Management, Organizational Behavior

New research shows that when it comes to managing talent, one size no longer fits all. To be competitive and to maximize the performance of a workforce, companies need to understand and respond to the diverse needs of individual employees.

Content: Article | Authors: David Smith, Susan Cantrell | Source: Outlook Journal (Accenture) | Subject: Human Resources

As organizations move toward a more customized approach to human capital management in the quest for high performance, they face trade-offs and challenges. In particular, although the four workforce-of-one techniques (outlined in research notes four through seven in this series) make it possible for organizations to achieve a greater degree of fit between individual employees and various human capital management practices, they must sacrifice a … [ Read more ]

Content: Article | Authors: Nicole Di Paolo Foster, Susan Cantrell, Susan Miele | Source: Accenture | Subjects: Human Resources, Management

Leading companies are increasingly seeking high performance by treating each employee as a workforce of one. The author has identified four techniques an organization can use to tailor human capital management practices and policies to individual employees. This research note explores the technique of segmentation, which breaks down the monolithic conception of a workforce into more granular, meaningful parts. The author examines several types of … [ Read more ]

Content: Article | Authors: Nicole Di Paolo Foster, Susan Cantrell | Source: Accenture | Subject: Human Resources

To get maximum performance from their employees, leading companies are now considering each employee as a “workforce of one.” The author explains that in taking this approach to human capital management, companies tailor people practices and policies to individuals and groups of employees with the goal of improving individual and organizational effectiveness. The author also explains four techniques that companies can use, alone or in … [ Read more ]

Content: Article | Author: Susan Cantrell | Source: Accenture | Subjects: Human Resources, Management

Few organizations know how to maximize knowledge worker performance to achieve optimum business results. Most executives focus exclusively on attracting and retaining talented individuals; few bother to ask how they can best support and enhance the performance of the knowledge workers they already employ. To determine how organizations can best enhance the performance of their knowledge workers, the authors studied how high-achievers solve problems and … [ Read more ]

Content: Article | Authors: Susan Cantrell, Thomas H. Davenport | Source: Accenture | Subjects: Career, Organizational Behavior

To help organizations assess the return on their human capital investments, Accenture introduced a new assessment and analytic tool: the Accenture Human Capital Development Framework. The Accenture framework was developed by drawing on best practices and Accenture experience in human resource (HR) development, learning and knowledge management, workforce productivity, along with state-of-the-art measurement techniques. With the framework, an organization can better assess its core human … [ Read more ]

Content: Article | Authors: James M. Benton, Linda Kerzel, Meredith A. Vey, Robert J. Thomas, Susan Cantrell | Source: Accenture | Subjects: Management, Organizational Behavior

Keeping employees engaged and aligned with the needs of the organization is the responsibility of executives at all levels. And for good reason: New research shows that the more engaged the workforce, the more innovative, productive and profitable the company.

Content: Article | Authors: James M. Benton, Susan Cantrell | Source: Outlook Journal (Accenture) | Subjects: Human Resources, Organizational Behavior

As the uses for BPO have expanded, however, so too has the confusion about how to make it work. The old formulas about when to use BPO, how to structure deals, how to manage relationships, and how to capture value no longer hold. In order to be successful, executives must configure a host of complex choices into a unique “value equation” that fits their situation.

This … [ Read more ]

Content: Article | Authors: Jane Linder, Scott Crist, Susan Cantrell | Source: Accenture | Subjects: Management, Outsourcing / BPO

Responding to market changes with the wrong business model can be fatal. But it happens all the time. Here are 10 traps to avoid.

Editor’s Note: this article was written when the term “New Economy” was still in vogue. Ignoring that fact, there is some good general analysis and advice in this article.

Content: Article | Authors: Jane C. Linder, Susan Cantrell | Source: Outlook Journal (Accenture) | Subjects: Management, Strategy

High-end knowledge workers are a lot like artists: They crave autonomy, resist routine and embrace risk. But that doesn’t mean that companies can’t do anything to improve their performance. Here are five principles for enhancing the innovation and creativity of this critical group of employees.

Content: Article | Authors: Susan Cantrell, Thomas H. Davenport | Source: Outlook Journal (Accenture) | Subjects: Management, Organizational Behavior

Business Process Outsourcing (BPO) once had a clear place in the executive’s toolkit-it was used to achieve cost savings in transaction-intensive, back office business processes. That’s all changed. BPO is emerging as a flexible and powerful approach that business leaders can use to achieve a wide range of tactical and strategic aims. A new piece of thought leadership, published in conjunction with Accenture’s Institute for … [ Read more ]

Content: Article | Authors: Jane Linder, Susan Cantrell | Source: Accenture | Subjects: Management, Outsourcing / BPO