Techniques for Managing a Workforce of One: Segmentation

Leading companies are increasingly seeking high performance by treating each employee as a workforce of one. The author has identified four techniques an organization can use to tailor human capital management practices and policies to individual employees. This research note explores the technique of segmentation, which breaks down the monolithic conception of a workforce into more granular, meaningful parts. The author examines several types of segmentation schemes that organizations may employ, including those based on value, role, age, personality and location.

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