Business Process Outsourcing (BPO) once had a clear place in the executive’s toolkit-it was used to achieve cost savings in transaction-intensive, back office business processes. That’s all changed. BPO is emerging as a flexible and powerful approach that business leaders can use to achieve a wide range of tactical and strategic aims. A new piece of thought leadership, published in conjunction with Accenture’s Institute for Strategic Change, is a global study that assesses the big opportunities associated with BPO. Using the idea of a “relationship compass,” the paper takes a holistic look at the complexity of business process relationships and how companies can form effective ones.
For more specific, service-related BPO information, companion pieces are offered in these areas:
– Customer Relationship Management
– Finance Solutions
– Human Resources Services
Authors: Jane Linder, Susan Cantrell
Subjects: Management, Outsourcing / BPO