Carolyn Everson [Archive.org URL]

We have things called hard conversations, and we ask people all the time, “What’s the last hard conversation you had?” Because our belief is that as companies get bigger, people tend to be less willing to have the hard conversation. And if you look at companies that fail, it’s not like they sat there one day and suddenly said, “Oh, God, our business is gone!” People knew. They were afraid to bring it up, for fear of punishment or insulting somebody or whatever reason.

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