168 Posts Found

My opinions about other people feel like facts. My brain distinguishes very little between “2+2=4” and “you are annoying and lazy.” I feel certain that both are objectively true.

That’s a big problem. Being good at giving feedback requires us to know the difference between fact and opinion (even when it’s well reasoned), not because it changes the content of the feedback we give, but because … [ Read more ]

Content: Quotation | Author: Douglas Stone | Source: strategy+business | Subjects: Communication, Human Resources, Management

There’s a reason it’s called ‘paying’ attention: it’s a substantial cost in terms of time and energy. But nothing fundamental has changed. Everyone is still amazed when you actually listen deeply to what they are saying, and respond to that rather than simply waiting them out so you can spew forth your own talking points.

Content: Quotation | Source: ChangeThis | Subjects: Attention, Communication

Finance and economics are the means by which companies operate. To get senior leaders to tune in, the […] conversation must be focused on financial outcomes. If you start the conversation with methods, tools, and techniques, they’ll tune you out.

Content: Quotation | Author: John Timmerman | Source: Business Finance Magazine | Subjects: Communication, Economics, Finance, Organizational Behavior

We have a process we call “touch, turn, and talk.” You touch the visual where you want the eye of the viewer as you look at the visual. If you look toward the visual, they will too. So you touch that point, and then turn back to the audience and talk only when looking at a pair of eyes, because your job is to connect … [ Read more ]

Content: Quotation | Source: Business Finance Magazine | Subject: Communication

When we are dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudices and motivated by pride and vanity.

Content: Quotation | Author: Dale Carnegie | Subjects: Communication, Leadership, Management, Organizational Behavior, Personal Development

The ability to express an idea is well nigh as important as the idea itself.

Content: Quotation | Subjects: Communication, Thought

Half the world is composed of people who have something to say and can’t, and the other half who have nothing to say and keep saying it.

Content: Quotation | Subjects: Communication, Life, Organizational Behavior, Wisdom

When your intent is to move people to action, to help them understand and deepen their appreciation and gain more insight and more passion about their work, you have got to have […] facts, emotion, and symbols.

Content: Quotation | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Communication, Leadership, Persuasion

The man who can think but does not know how to express what he thinks is at the same level as he who cannot think.

Content: Quotation | Subjects: Communication, Leadership, Thought

Most people think that they need to know a lot about a subject before they speak about it. The challenge of speaking calls up thoughts that you don’t even know are percolating inside your brain. People are unread books. Speaking forces you to say out loud what you know deep inside.

To think deeply, don’t ask questions. Talk about something that you don’t entirely know—and discover … [ Read more ]

Content: Quotation | Author: Harriet Rubin | Source: Fast Company | Subjects: Communication, Learning, Thought

If wisdom’s ways you wisely seek,
Five things observe with care,
To whom you speak,
Of whom you speak,
And how, and when, and where.

Content: Quotation | Subjects: Communication, Wisdom

I don’t think business writing is necessarily getting worse. I think it’s always been terrible. But I do think tools like PowerPoint and e-mail, coupled with the organizational downsizing of secretaries, has given illiterate businesspeople the ability to send babble out unedited, and this has increased visibility of the problem.

Content: Quotation | Author: Sam Hill | Source: Across the Board (ATB) | Subject: Communication

Few things provide greater satisfaction or joy than to learn that another feels that something you have said or done has been of help to them. This is especially true when it occurred with no thought of something in return.

Content: Quotation | Author: John Wooden | Source: CEO Refresher | Subjects: Communication, Leadership, Organizational Behavior, Personal Development, Personality / Behavior

When I am getting ready to reason with a man, I spend one-third of my time thinking about myself and what I am going to say, and two-thirds thinking about him and what he is going to say.

Content: Quotation | Subjects: Communication, Leadership, Management, Persuasion

When companies are first asked to be transparent by investors or major customers, they often start the journey somewhat begrudgingly. But as they become more transparent, they discover all sorts of things about their business. So the most interesting gem of transparency is that it leads to new insights, which leads to innovation.

Content: Quotation | Source: Accenture | Subjects: Communication, Social Responsibility (ESG)

One thing that my colleagues and I are thinking about now is how the different channels that we use for sharing affect what we say. Face to face, we don’t want to sit in silence, so we say anything to pass the time. But online is a written medium, which allows us more time to construct and refine what we want to pass on. We … [ Read more ]

Content: Quotation | Author: Jonah Berger | Source: strategy+business | Subjects: Communication, Marketing / Sales, Organizational Behavior, Personality / Behavior

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Content: Quotation | Subjects: Communication, Leadership, Management, Organizational Behavior

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.

Content: Quotation | Subject: Communication

The results of our encounters are rarely neutral; they are almost always positive or negative. And although we take these interactions for granted, they accumulate and profoundly affect our lives. Great managers know this and see every interaction as an opportunity to engage.

Content: Quotation | Authors: Jessica Tyler, Tom Rath | Source: Gallup Management Journal | Subjects: Communication, Leadership, Management

It’s easy to convince yourself you know something until you have to explain it to someone else. Then the truth comes out.

Content: Quotation | Author: Jason Fried | Source: Inc. Magazine | Subjects: Communication, Education, Knowledge, Learning